Essays about: "Customer in tourism"

Showing result 11 - 15 of 41 essays containing the words Customer in tourism.

  1. 11. “Beyond Goods and Services": an application of the Experience Economy and Strategic Management in the Restaurant Industry : A qualitative study of restaurant professionals

    University essay from Umeå universitet/Företagsekonomi

    Author : Estelle Larrouquet; Alexia Groga-Bada; [2020]
    Keywords : ;

    Abstract : “In a world saturated with largely undifferentiated goods and services, the greatest opportunity for value creation resides in staging experiences” (Pine & Gilmore, 2011, p. ix). This observation is more than ever actual. Nowadays, organizations must face intense competition and struggle to differentiate themselves. READ MORE

  3. 12. Discovering the Effects of Sharing Economy for Tourism and Hospitality Industry in the Stockholm and Uppsala Region

    University essay from Uppsala universitet/Industriell teknik

    Author : Pedro Antonio Carrillo Zavala; Barış Süslü; [2020]
    Keywords : ;

    Abstract : The aim of this research is to investigate the current situation of how the growing demand on Peer-to-Peer services (P2P) like Airbnb is affecting the conventional establishments and businesses in the tourism and hospitality (TH) sector in the Stockholm and Uppsala Region. In other words, understanding the effects of the sharing economy (SE) and picturing its place inside (or in the opposite of) the TH industry. READ MORE

  4. 13. The value of traditional travel agency in the digital age

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Rouya Liao; [2020]
    Keywords : traditional travel agency; value; digitalization; tourism.; Social Sciences;

    Abstract : In contemporary tourism, technology enables travelers to make travel arrangements in various ways, for example they can reserve tickets directly from airlines company’s website or purchase products from online travel agencies. Considering that travelers have many alternatives but insist in making transactions with traditional travel agencies, there must be something that makes traditional travel agency a valuable object. READ MORE

  5. 14. Trust Between Customers and Hotels: Through the Expression of Trust of Customers

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Yi-Ping Liu; [2020]
    Keywords : Trust; Customer Trust; Hotel Trust; Hotel Sector; Hospitality; Tourism; Service Industry; Tripadvisor; Netnography; Social Sciences;

    Abstract : The thesis aims to explore the customers' attitude and perception about trust between customers and hotels through the expression of trust of customers. Hotels nowadays interact and build relationships with customers frequently where there are many possible terms evoking expression of trust customers. READ MORE

  6. 15. Art hotels and value co-creation: the dynamics of the customers’ interaction A case study from Tuscany

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Silvia Bartoloni; [2019]
    Keywords : Value co-creation; Hotel experience; Art hotels; lobbies; Servicescape; Goffman; Social Sciences;

    Abstract : In tourism, hotel customers and hotel settings are changing and evolving their nature: new dynamics and new contexts create and co-create new value. Hotels integrate new elements in their offer to recreate innovative physical environments and increase the customer experience. READ MORE