Essays about: "Employees in service delivery"

Showing result 36 - 40 of 53 essays containing the words Employees in service delivery.

  1. 36. An application of the Value Stream Mapping method in order to identify sources of wastes and opportunities for improvements

    University essay from KTH/Industriell produktion

    Author : Aimeric Mathey; [2012]
    Keywords : Value Stream Mapping; VSM; Lean manufacturing; Process mapping;

    Abstract : Nowadays, the global economy imposes great competition between companies that creates an intense pressure. Due to this increasing competition, companies have to keep improving their process for becoming more efficient to lower costs while improving their quality level and providing a better service. READ MORE

  3. 37. Performance Management in Self-Managing Teams : A case study of a knowledge-intensive company

    University essay from Industriell marknadsföring och industriell ekonomi; Tekniska högskolan

    Author : Emelie Eriksson; Emelie Öjersson; [2012]
    Keywords : Knowledge-intensive companies; Self-managing teams; Performance management; Goal setting; Performance Feedback; Performance appraisal; målstyrning; feedback; utvärdering;

    Abstract : For many companies, especially the ones that are knowledge-intensive such as consulting companies or service delivery firms, it has been increasingly popular to organize the employees in so called self-managing teams. These teams have proven to increase efficiency as they reduce overhead costs by not having the need of being supervised by a manager. READ MORE

  4. 38. How to deliver quality service : in Swedbank AB Gävle City

    University essay from Avdelningen för ekonomi

    Author : Qian Wang; Xiao Sisi; [2011]
    Keywords : delivering quality service; HR strategy; demand and capacity; Swedbank AB Gävle City;

    Abstract : Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. READ MORE

  5. 39. Can Sustainability be a way of doing business? : The case of Cooperative group (UK)

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Imran Bashir; Muhammad Sabir Shah; [2011]
    Keywords : sustainability; Corporate Social Responsibilty; CSR; ethical business; Cooperative group;

    Abstract : This study is about Corporate Social Responsibility (CSR) strategy, sustainable thinking and practices at the Co-operative. The main focus had been the Food store of Co-op. The practices are assessed to see whether Co-op is doing business activities based on the pillars of ethical code of conduct that they have publically reported. READ MORE

  6. 40. Internal Quality Management in Service Organizations: a theoretical approach

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Lin Li; [2011]
    Keywords : Internal marketing; internal service; internal customer; quality management;

    Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE