Essays about: "Employees in service delivery"

Showing result 31 - 35 of 53 essays containing the words Employees in service delivery.

  1. 31. Management of Motivation and Innovativeness in the Service Industries

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Simon Leung; [2013]
    Keywords : Employee motivation; innovativeness; service industry;

    Abstract : Motivation and innovativeness are both included in the complex business processes that organizations need to use to ensure value to customers. There are circumstances where innovativeness is required, companies need the participation of their employees for a successful execution. READ MORE

  3. 32. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company

    University essay from Företagsekonomiska institutionen

    Author : Aarón Rodríguez Delgado; Evgeny Korshenko; [2013]
    Keywords : Employee empowerment; customer perception; service quality; service encounters; frontline employees; service interactions; service delivery; health industry; retailers; Mexico;

    Abstract : Purpose: The aim of the study is to gain a holistic understanding of the reflection ofemployee empowerment practiced in the customer's perception of service quality in serviceencounters. Research Method: Exploratory research method based on a single case study Results: Through the analysis of both primary and secondary data, it has been found thatemployee empowerment practice is reflected in customer perception of service quality through improved service delivery provided by empowered frontline employees. READ MORE

  4. 33. Business Model Innovation in Services

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Yuliya Mazhyrina; Adela Negru; [2013]
    Keywords : Service innovation; business models; business models innovation; innovation in service business;

    Abstract : Services constitute three quarters of all economic activities worldwide. The growing importance of the service industry cannot be neglected and it is obvious that services can offer colossal opportunities on the way of creating and capturing economic value. READ MORE

  5. 34. System Information Model suitable for Application Management Organization

    University essay from Avdelningen för Industriell utveckling, IT och Samhällsbyggnad

    Author : Izzet Canciger; [2013]
    Keywords : ;

    Abstract : The Delivery Organization Windows Development at Sandvik IT GSS is today responsible for managing over 100 different systems internally and globally, some acquired but most proprietary. The systems have Life Cycle and dependencies of other applications, techniques etc. and Service Level Agreement (SLA) with customers. READ MORE

  6. 35. Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden

    University essay from Företagsekonomi

    Author : Hailu Tekeher Getnet; Muhammad Rizwan Malik; [2012]
    Keywords : Hotel industry; Emotional labor; Aggression; Anger; Customer service; Employees CSEs ;

    Abstract : Organizations have to understand the customer very well if they want to exist in business. Thisunderstanding of the customer will help organizations to act accordingly. More specifically hotelservices are characterized by frequent interaction with the customers. READ MORE