Essays about: "Employees in service delivery"

Showing result 26 - 30 of 53 essays containing the words Employees in service delivery.

  1. 26. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.

    University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Author : Dylberina Koci; Amanda Sidark; [2014]
    Keywords : Banks; customer experience; convenience; employees; servicescape; cross-cultural; cultural differences; Hofstede; masculinity vs. femininity; Sweden; the United States;

    Abstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE

  3. 27. Co-created reputation in a nonprofit context : A mixed-method study of SACC-DC

    University essay from Umeå universitet/Företagsekonomi

    Author : Denise Ampuero; Sophie Holmberg; [2014]
    Keywords : Corporate reputation; co-creation; nonprofit organizations; brand image; brand identity;

    Abstract : Reputation has been the subject of marketing research throughout recent years, and it was found to be an important measure of how organizations are perceived. The theory of co-creation, where organizations interact and deliver value through the involvement of customers, has also shown positive effects on performance. READ MORE

  4. 28. Services through the truck’s lifecycle : A case study of the utilization of Scania’s long-haulage trucks

    University essay from Linköpings universitet/Industriell miljöteknik

    Author : Marie Sundkvist; Louise Vigmo; [2014]
    Keywords : ;

    Abstract : Scania is one of the leading manufacturing companies of long-haulage trucks, buses as well as industrial and marine engines. Offering services is becoming increasingly important for Scania, as well as for any other truck OEM company, to stay competitive. Today Scania offers several services connected to the company’s products. READ MORE

  5. 29. E-Grocery in Digital Age : ICA MAXI in Gävle

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Peiying Kuang; Mahmood Ali; [2014]
    Keywords : Home delivery; Store based picking; Product and Service quality; Time saving and Convenience; Web page layout; Trust; Store image.;

    Abstract : Aim: The purpose of this study is to identify factors that can attract customers to buy online and help the grocers to improve their online grocery services to retain and obtain customers. Design/Methodology/Approach: A qualitative method was used, based on triangulation methodology including observation and interviews of manager and employees. READ MORE

  6. 30. The role of customers on the co-creation of Service Climate in a restaurant setting: A Qualitative Study

    University essay from Umeå universitet/Företagsekonomi

    Author : Utsav Sinnya; [2014]
    Keywords : Service climate; Value co-creation; Service-dominant logic; Social interaction; Customer Experiences and drivers of experiences; Influence of customer behaviors in co-creation of service delivery;

    Abstract : The benefits of customer co-creation of value in the service delivery process have been well established through recent literatures. However, despite the fact that there has been an increase in the awareness of the importance of customer behaviors in the service delivery process, little research has been done to investigate the role of customers and their influence in co-creating the service climate within organizations. READ MORE