Essays about: "Internet banking and service delivery"

Found 3 essays containing the words Internet banking and service delivery.

  1. 1. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  3. 2. Accessing E-banking based on Resilient Transaction

    University essay from Blekinge Tekniska Högskola/Avdelningen för för interaktion och systemdesign

    Author : Arnold Popo-ola; Sunday Olowookere; [2008]
    Keywords : Electronic Banking; Security; Transaction; Online Banking; Service;

    Abstract : The adoption of Electronic Banking by commercial enterprise has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has been in the form of automatic teller machines and telephone transactions. READ MORE

  4. 3. Internet Banking in Sweden: An Exploratory study on its Symbiotic Benefits : MBA thesis in marketing

    University essay from Institutionen för ekonomi

    Author : Solomon Okhiria; [2007]
    Keywords : Internet Banking or Online banking; Service delivery channels; Technology-based; Enabled-service; Product-service Continuum;

    Abstract : Purpose – The growing importance of use of Internet banking as another service delivery channel by banks to their customers lead to a number of supposition and deductions been made on the value creation of Internet banking and its extent of use. In the light of this, a profound and comprehensive study was conducted with the aim to first, determine the extent of use of Internet banking in Sweden, second, to validate the conjecture and the anecdote inferences that Internet banking provides values to both the bank and its customers. READ MORE