Essays about: "Public e-Services"

Showing result 1 - 5 of 15 essays containing the words Public e-Services.

1. 1. MONEY ON (THE) LINE : A Quantitative Study on the Effects of Different Types of Digital Government Services on Petty Corruption

   University essay from Uppsala universitet/Statsvetenskapliga institutionen

   Author : Victor Hasslöf; [2024]
   Keywords : E-government; E-governance; E-services; E-service; electronic; government; governance; digital; government; service; services; digital; digitalization; computer; public; sector; informational; transactional; corruption; petty; crime; economics; quantitative; analysis; 2014; 2013; EGDI; online; index; subindex; disaggregate; conceptualization; data; E-tjänst; E-services; digitalisering; digital; tjänst; offentlig; sektor; korruption; tjänstemannakorruption; information; transaktion; brottsekonomi; dator; ekonomi; kvantitativ; analys; 2014; 2015; EGDI; online; index; underindex; disaggregerad; konceptualisera; data;

   Abstract : Previous research indicates that improving digital government services may contribute to the reduction of corruption. This study seeks to deepen the knowledge of this suggested causal link in several ways. Firstly, it adds nuance by examining the effects of two distinct sub-types of digital government services on specifically petty corruption. READ MORE

3. 2. Building Brand Trust in E-Government among Socially Vulnerable Groups: A CaseStudy on The Swedish Tax Agency

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nejla Salkovic; Ebba Freidenvall; [2022]
   Keywords : Brand Trust; Affective Trust; Cognitive Trust; E-Government; E-services; Information Quality; System Quality; Service Quality; Digitalization;

   Abstract :  The purpose of this thesis is to gain an understanding of how public agencies can increase theirbrand trust by adapting technologies and digital strategies which target inclusiveness forsocially vulnerable groups. To obtain the research purpose, the study explores how the SwedishTax Agency work to adapt its digital tools and the ways in which these digital tools contributeto gaining brand trust. READ MORE

4. 3. Redesigning the user experience in a public organisation : The case of the Swedish Tax Agency’s e-service ”Skattekonto”

   University essay from Umeå universitet/Institutionen för datavetenskap

   Author : Matilda Bankel; [2022]
   Keywords : ;

   Abstract : Public e-services are often synonymous with being frustrating to use. The reason for this is that state-run electronic services (e-services), such as the ones run by the Swedish Tax Agency (Skatteverket), are expected to be intuitive, innovative, and easy to use. READ MORE

5. 4. Evaluation on “My pages” for public transport in Värmland : A study on improving the user experience for citizens

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Mikaela Målström; [2021]
   Keywords : My pages; public transport; e-services; usability; user experience; usability issues.;

   Abstract : The digitization in public transport is aimed at all citizens, which means that everyone should be able to use IT-based services in a simple way and obtain available information. The purpose of this study is to identify the usability issues that can occur on “My pages” of county-wide bus service. READ MORE

6. 5. Citizen's Perspectives on Municipalities' E-Services : A Study about how a Municipality works with their E-Services and how they involve the Citizens

   University essay from Högskolan Väst/Avd för informatik

   Author : Elin Hedlund; [2020]
   Keywords : Public E-Service; Digitalization; Effectivization; E-Government; Citizen-Centricity; Municipality;

   Abstract : Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. READ MORE