Essays about: "Review of literature on customer service"

Showing result 36 - 40 of 130 essays containing the words Review of literature on customer service.

  1. 36. Customer perceptions of equipment rental : services for a circular economy

    University essay from SLU/Dept. of Forest Economics

    Author : Ellinor Berg; [2020]
    Keywords : green products attributes; practices; renting vs buying; servicification; sharing-ecocnomy; social practice theory; use-oriented services; användarorienterade tjänster; delningsekonomi; gröna produktegenskaper; hyra vs köpa; tjänstefiering;

    Abstract : Sustainability, consumption, and management of finite resources has become a global topic of discussion. Circular economy [CE] is presented in FN´s global goals agenda 2030 as an alternative model of consumption and a solution to move away from unsustainable development. READ MORE

  3. 37. The Role of Conversational Interfaces in the Future of Digitaland Technology

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Tuna Gersil; Ismail Hilal; [2020]
    Keywords : chatbots; voicebots; voice assistants; conversational interfaces; artificial intelligence.; chatbots; voicebots; voice assistants; konversation gränssnitt; artificiell intelligens.;

    Abstract : Conversational interfaces (CIs) have been a trending topic in recent years. As of the last decade, CIs have emerged with the aim of simplifying human-machine interactions and found a wide use case in the market. For example, Siri and Google Assistant are some of the most well-known CIs developed by the tech giants Apple and Google. READ MORE

  4. 38. Collecting and Integrating Customer Feedback: A Case Study of SaaS Companies Working B2B

    University essay from Lunds universitet/Produktionsekonomi

    Author : Oscar Ahlgren; Johanna Dalentoft; [2020]
    Keywords : Software-as-a-Service; SaaS; customer feedback collection; B2B; user input; Technology and Engineering;

    Abstract : Even though companies are aiming for an agile way of working, and by that mainly focusing on providing value to their customers, it is challenging to get accurate customer data. Software companies are struggling in effectively and efficiently integrating customer feedback in their development processes. READ MORE

  5. 39. Mobility-as-a-Service and Electrification of Transport : A Study on Possibilities and Obstacles for Mobility-as-a-Service in Stockholm and Implications for Electrification of Vehicles

    University essay from KTH/Energiteknik

    Author : Albert Petersson; [2020]
    Keywords : ;

    Abstract : Increasing urbanization drives the need for cities to make transport more efficient, both to meet climate goals as well as creating an attractive living environment for its residents, with less congestion, noise and local pollution. As vehicles are increasingly electrified, further innovations will be needed in order to meet environmental, social and economic sustainability targets, and a more efficient use of vehicles and public transport is central in this endeavor. READ MORE

  6. 40. Self Service Customer Support of Electric Vehicle Charging Stations

    University essay from KTH/Kraft- och värmeteknologi

    Author : Tomas Högberg; [2020]
    Keywords : EV charging; troubleshooting; STandUP;

    Abstract : The aim of this master thesis is to develop a suggested methodology for how to use Mavenoid infrastructure to improve customer support of DEFA EV chargers. Mavenoid is a company that helps other companies automate customer support, especially troubleshooting. READ MORE