Essays about: "Review of literature on customer service"

Showing result 31 - 35 of 130 essays containing the words Review of literature on customer service.

1. 31. Customer involvement in the creation of a value proposition for a start-up

   University essay from Mälardalens högskola/Akademin för innovation, design och teknik

   Author : Agnes Smith Jonasson; [2021]
   Keywords : Customer involvement; value proposition; value proposition canvas; start-up; EdTech sector; Kundinvolvering; värdeerbjudande; värdeerbjudande-canvas; nystartade företag; EdTech;

   Abstract : Background                   The single most important thing for a start-up is to define how they will satisfy their customers’ needs, as it is the key to survival. This can be done by creating a value proposition that presents the benefits of the product and/or service being sold. READ MORE

3. 32. Survival in the Retail Apocalypse : A qualitative study about surviving the retail apocalypse as a retailer

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Måns Nilsson; Christoffer Oveby; [2020]
   Keywords : ;

   Abstract : The retail apocalypse has a significant impact on the retail sector as we know it. The retail apocalypse is the reason for a harsh economic climate for physical retail stores throughout the world. The purpose of this study was to examine how sales personnel in retail stores can act as a competitive advantage when facing the retail apocalypse. READ MORE

4. 33. Assessing the value of advice : Evaluation approaches of small management consulting firms

   University essay from Umeå universitet/Företagsekonomi

   Author : Niklas Grufman; Cornelia Larker; [2020]
   Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

   Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

5. 34. Keeping SaaS business clients loyal : An exploratory multi-case study on how to design loyalty initiatives

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : Lena Katharina Kaiser; Anna Federika Würthner; [2020]
   Keywords : Customer Loyalty; Software-as-a-Service; Business-to-Business; Loyalty Initiatives; Loyalty Actions;

   Abstract : Business-to-business customer loyalty management is an essential and long-standing theme in business research and practice. Loyal clients are of great importance within Software-as-a-Service (SaaS), as the business model relies strongly on long-term business relationships, e.g. due to subscription models. READ MORE

6. 35. Implementation of a Value-Based Pricing Model for a Customised Metal Recycling Solution

   University essay from KTH/Industriell ekonomi och organisation (Inst.); KTH/Maskinkonstruktion (Inst.)

   Author : Melika Abedi; Elin Thun; [2020]
   Keywords : Stainless Steel Industry; Metal Recovery; Sustainability; Material Reuse; Circular Economy; Customer Value; Pricing Management; Pricing Models; Value-Based Pricing; Rostfria Stålindustrin; Metallåtervinning; Hållbarhet; Materialåteranvändning; Cirkulär Ekonomi; Kundvärde; Prishantering; Prissättningsmodeller; Värdebaserad Prissättning;

   Abstract : As the stainless steel industry continues to grow, so does the environmental impacts generated by the various production processes. Such impacts not only affect the environment but pose great health concerns for humans and other living things. Therefore, it is necessary for all stakeholders to continuously improve their sustainability work. READ MORE