Essays about: "SST co-production"
Found 2 essays containing the words SST co-production.
University essay from Umeå universitet/Företagsekonomi; Umeå universitet/Företagsekonomi
Abstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE
2. Making the customer the co-producer : A critical incident study on customer satisfaction and self-service channel choice in commercial air travelUniversity essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT
Abstract : This thesis is based on a case study of an airline’s (Scandinavian Airlines (SAS)) customers’ views on self-service technologies for check-in; mobile check-in, internet check-in, and machine (kiosk) check-in. The first aim of the paper was to find sources of satisfaction and dissatisfaction in the airline industry. READ MORE