Essays about: "Thesis on service quality in banking"

Showing result 1 - 5 of 13 essays containing the words Thesis on service quality in banking.

  1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Oliver Bacetic; Adam Persson; [2018]
    Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

    Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

  3. 2. Examining young users’ security perceptions of mobile banking : A qualitative study on users’ insights about mobile banking.

    University essay from Umeå universitet/Företagsekonomi

    Author : Tiantian Du; Amro Agami; [2017]
    Keywords : Perceived security; Mobile banking; User awareness; Authentication;

    Abstract : The advancement of mobile technology and banking services enabled users to use the mobile banking for a variety of tasks with their smartphones, bringing increased flexibility and value-added services to the customers. However, users still have still concerns regarding the security of mobile banking services. READ MORE

  4. 3. Corporate customer loyalty within the banking sector: The case of SEB

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Sofia Björk; [2015]
    Keywords : Marketing strategy; Customer loyalty; Digitalization; Decision-making; Service Quality; Marknadsstrategier; Kundlojalitet; Digitalisering; Beslutstagande; Servicekvalitet;

    Abstract : Abstract Background: The financial sector is under constant development and the massive digitalization has changed the banking sector. The banking industry is nowadays characterized by self-service solutions and customers can solve their problems from everywhere and at any moment. READ MORE

  5. 4. Multi-dimensional focus of IT Strategic approach for Value Co-creation : A study of customer’s experience in online banking service system

    University essay from Institutionen för informatik

    Author : Dhanalakshmi Arumugam Malar; [2013]
    Keywords : Service-dominant S-D logic; Value co-creation; Value-in-use; Value co-destruction; service systems;

    Abstract : Service-dominant logic is the co-creation of value-in-use with service systems resources and customers. This study aims to approach strategy for value co-creation process from customer’s perspectives on self-service technology. READ MORE

  6. 5. Future Payment Solutions in Sweden – Critical Success Factors and Scenarios from a Stakeholder Perspective

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Bertilsson; Fredrik Hult; [2013]
    Keywords : Mobile Payments; Proximity Payments; Remote Payments; Contactless Mobile Payments; NFC; QR; Mobile Payment Standards; Digital Payment Value Chain; Technology and Engineering;

    Abstract : Mobile payments have become an increasingly hot topic due to the wide availability of smartphones and mobile internet on the Swedish market. Banks have historically enjoyed a monopoly position in payments, but have recently seen new entrants contending for a share of the market as payments go mobile. READ MORE