Essays about: "a thesis paper on customer service"

Showing result 1 - 5 of 54 essays containing the words a thesis paper on customer service.

1. 1. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Victor Lindström; Olof Nilsson; [2023]
   Keywords : ;

   Abstract : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. READ MORE

3. 2. IMPACT OF AI ON DECISION MAKING: : AI REPUBLIC, A TELUS INTERNATIONAL CASE STUDY

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : UMUTONI JANE HABIMANA MONIQUE; NAJLA'A AREEF FALAH ALSAWAEER; [2023]
   Keywords : Artificial intelligence; cognitive ability; deductive approach; data; process; technology; predictability; decision making; qualitative;

   Abstract : Abstract The purpose of this master thesis is to conduct a Qualitative analysis on the impact of artificial intelligence (AI) on Telus International, a leading provider of customer service and business process outsourcing solutions using the deductive approach to collect the data. Through interviews with key respondents at the company and a review of relevant literature, this study aims to understand the ways in which artificial intelligence is being used at Telus International in the decision making process and the effects it has on the organisation. READ MORE

4. 3. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Joan Parvazi Nia; Daniel Regnér; [2023]
   Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

   Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE

5. 4. Double-Sealing Recycled Paper Parcels in Sustainable Marketing & Consumer Decision-Making Factors. : The case Study of PostNord Logistics and Customers.

   University essay from Umeå universitet/Företagsekonomi

   Author : Abel Kebede; Zunair Shafique; [2023]
   Keywords : Sustainability; Circular Economy; Recycled Paper Parcels; Double Sealing Recycled Paper Parcels; Peer group Pressure; Social Media Influence; Educational Level; Age and Income;

   Abstract : Abstract: - This Master’s Thesis explains the relevancy of sustainable marketing, sustainability, e-commerce, circular economy of recycled paper packaging in the correlation of consumer perception, consumer decision making factors towards recycling and sustainability benefits. Although the paper discusses sustainable marketing in a circular economy aspect potential in regards to recycled paper parcels, the research will mainly focus on the postal carrier company named PostNord based in Nordic countries; the paper will emphasise how the double-sealing recycled paper could increase the number of customers and sustainability ofthe company and consumer perception towards these type of packaging as a parcel. READ MORE

6. 5. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

   University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

   Author : Emmy Gulliksson; [2023]
   Keywords : Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

   Abstract : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. READ MORE