Essays about: "after sales service thesis"

Showing result 16 - 20 of 33 essays containing the words after sales service thesis.

1. 16. Inventory Control in the Military Aviation Industry : A logistic study of repairable spare parts at Saab Support and Services in Linköping

   University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska fakulteten

   Author : Victor Lindgren; Maria Jansson; [2015]
   Keywords : ;

   Abstract : Service and spare part logistics has experienced an increased interest throughout the last decade, as it comprises a large share of companies’ turnover and companies have realized the strategic value of having effective after-sales. Saab AB provides the Swedish Armed Forces with service and maintenance of twenty helicopters mainly based at Malmen air base, Linköping. READ MORE

3. 17. Unveiling the power of selling spare-parts as a happy-meal

   University essay from Lunds universitet/Ekonomihögskolan; Lunds universitet/Företagsekonomiska institutionen

   Author : Alexander Lindgren; Victor Bodin; [2015]
   Keywords : Lean consumption; Aftermarket; Customer satisfaction; Servification; Service- kits; Spare-part-kits; Bundling; Spare-parts; Technology and Engineering;

   Abstract : Companies selling industrial machines are seeing a shift where profits are moving from new sales, towards retrieving revenue throughout the whole customer life cycle. Instead of selling new machines, the companies in the industry need to look towards what is referred to as “the aftermarket”. READ MORE

4. 18. The role of performance management systems in managing tensions in a servitisation setting - The case of a multinational manufacturing company

   University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

   Author : Carl Hampus Ekeroth; Indra Andersson Santiago; [2013]
   Keywords : Servitisation; Performance management systems; Tensions;

   Abstract : As a result of increased global competition and falling industry profitability, Western multinational manufacturing companies are increasingly adding value to their market offer by adding after-sales services to their product portfolio, a phenomenon commonly referred to as 'servitisation'. This thesis explores the organisational tensions in integrating multinational companies in a servitisation setting, by conducting an in-depth case study at a Swedish multinational manufacturing company. READ MORE

5. 19. After-Sales Services and Customer Relationship Marketing : A multiple case study within the Swedish heavy equipment machinery industry

   University essay from Institutionen för marknadsföring (MF)

   Author : Erika Egonsson; Ting Ting Ly; Khulan Bayarsaikhan; [2013]
   Keywords : ;

   Abstract : Due to growing complexities in business-to-business products, the relationship between a seller and a buyer usually never ends after the purchase transaction. Customers buy augmented products, expecting bundle of values that come with the product which will satisfy the buyer. READ MORE

6. 20. Measuring and Evaluating the Supply Chain by implementing the BSC and investigating the quality of the Supply Chain: A case study at Giraff Technologies

   University essay from Akademin för innovation, design och teknik

   Author : Eleni Odontidou; [2013]
   Keywords : Supply Chain; Supply Chain quality; Supply Chain Performance Measurement; Balanced Scorecard; Supply Chain costs; and After-sales service;

   Abstract : In today’s world, globalization has increased the competition among companies and functioned as a factor for increased product variety, increased amount of customized products and shorter product life cycles. Supply Chain management is considered one of the most critical strategies for increasing organizational effectiveness and enhancing the customer service. READ MORE