Essays about: "customer satisfaction questionnaire OF TELECOM"

Found 3 essays containing the words customer satisfaction questionnaire OF TELECOM.

  1. 1. Functional Reactive Programming as programming model for telecom server software

    University essay from Linköpings universitet/Programvara och system; Linköpings universitet/Tekniska fakulteten

    Author : Klervie Toczé; [2014]
    Keywords : reactive-banana; functional reactive programming; maintainability; performance; object-oriented programming; LTE; telecom application;

    Abstract : This thesis studies the use of the functional reactive programming (FRP) framework reactive-banana in a prototype which simulates a part of a Long-Term Evolution (LTE) base station: the Radio Resource Control connection setup procedure. The investigated problem is to determine whether using this FRP framework leads to an implementation with suitable performance and improved maintainability compared to the current implementation. READ MORE

  3. 2. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Oladayo ODUJOBI; [2011]
    Keywords : Customer Service; SERVQUAL; service Quality;

    Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

  4. 3. How to Promote Customer Loyalty of Chinese Mobile Telecom Operator : Case Study of China Mobile

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Yi Hao; Xiaoqin Yuan; Weiqing Zhang; [2009]
    Keywords : customer loyalty; customer satisfaction; perceived quality; customer value; switching cost; corporate image; Chinese mobile telecom industry; China Mobile;

    Abstract : Customer loyalty has been investigated in years, and its importance to corporate is understood by managers. The purpose of this paper is to find out what kinds of specific and concrete operational factors have an important impact on Chinese mobile telecom customer loyalty. READ MORE