Essays about: "importance of service quality in the hotel industry"

Found 5 essays containing the words importance of service quality in the hotel industry.

  1. 1. Job Satisfaction - A Key Factor or Not for the Luxurious Hotels In Bulgaria?

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Viliana Miroslavova Borisova; Derin Kate McIntyre; Desislava Stoyanova Nenova; [2023]
    Keywords : job satisfaction; drivers and hinders; hotels; hospitality industry; employee satisfaction; Bulgaria;

    Abstract : Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. READ MORE

  3. 2. Employment turnover from the perspective of managers in 5 Star Hotels in Tehran : Front Desk

    University essay from

    Author : Shirin Fakheri; Maryam Nikpour; [2016]
    Keywords : Social Behaviour Law; Samhälls-; beteendevetenskap; juridik;

    Abstract : The hospitality and tourism industry is a progressively important part of the all countries because of its effect on economy. One of the important factors regarding this industry is the importance of employees’ impact on service quality, raising income and satisfying guests. Also this industry is known for its high rate of turnover. READ MORE

  4. 3. Risk Management in the Swedish Hotel Industry : Managing Safety & Security Infra Hospitium

    University essay from Institutionen för ekonomi och företagande

    Author : Saouma Roni; [2011]
    Keywords : Risk management; hotel industry; hospitality; safety; security.;

    Abstract : The hotel industry prides itself in its welcoming attitude towards its guests by offering hospitality, comfort and privacy. At the same guest safety and security has been argued to be of primary concern in the industry. READ MORE

  5. 4. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China

    University essay from Avdelningen för ekonomi

    Author : Zhiman Liang; Xin Ye; [2010]
    Keywords : People; Service culture; Human resource strategy; Employee; Service delivery; Hotel;

    Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE

  6. 5. The Relevance of Coaching for Front Line Receptionists in the Hotel Industry -A study of Scandic Rubinen

    University essay from Göteborgs universitet/Graduate Business School

    Author : Liselott Stener; [2007-07-19T13:42:34Z]
    Keywords : empowerment; service guarantee; service quality; motivation; leadership; coaching;

    Abstract : In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the goals for future years with their employees. But, is this actually enough? Personnel development should occur on a continuous basis, and the employee appraisals can thus be connected to an overall coaching plan. READ MORE