Essays about: "interact with customers"
Showing result 1 - 5 of 141 essays containing the words interact with customers.
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1. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration
University essay from Lunds universitet/Institutionen för tjänstevetenskapAbstract : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. READ MORE
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2. Bot or not : A customer’s perspective of customer service chatbots and human customer service representatives in E-commerce
University essay from Uppsala universitet/Institutionen för informatik och mediaAbstract : Chatbots are increasing in popularity, both as a valuable tool for commercial purposes but also as an area of academic research. It has been successfully applied in multiple application areas such as healthcare, education, customer service and work support. READ MORE
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3. The managerial journey toward inclusivity : A qualitative study of developmental opportunities in the labor market for people with disabilities
University essay from Umeå universitet/FöretagsekonomiAbstract : Diversity and inclusivity in the business world has gained larger focus from media and customers over the past 60 years, however a large focus has been aimed at gender, ethnicity and race whilst other types of diversity have not been as researched. The inclusivity of people with disabilities in the regular labor market has been neglected to a large extent. READ MORE
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4. Technology and functionality required to enable bidirectional charging
University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronikAbstract : This thesis consists of a comprehensive review of bidirectional charging technology, with focus on understanding the technical requirements and the challenges that has to be overcome to standardize this innovation. The thesis is based on three main objectives or goals that is needed to be able to answer the main review question which is: What does it take to standardize, develop and make bidirectional charging a reliable technology? The first objective is to review and explain how the technical bidirectional charging ecosystem works. READ MORE
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5. A Case Study on How Institutional Pressures and Stakeholder Interaction Impacts Firms' Balancing of Profit and Sustainable Activities
University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknikAbstract : Research questions: What effects can institutional pressures have on firms' sustainable activities? How can firms interact with their stakeholders to overcome the challenge of being sustainable and profitable? Purpose: As sustainability is on the agenda for institutions worldwide, there is relevance in elevating the understanding of how institutional pressures impact firms' sustainable activities, and what mechanisms that firms can incorporate when developing CSR activities. Thus, we wish to contribute to the strategic benefits of stakeholder interaction to balance profitability and sustainability. READ MORE
