Essays about: "literatures customer service"

Showing result 1 - 5 of 14 essays containing the words literatures customer service.


    University essay from Umeå universitet/Företagsekonomi

    Author : Hong Xiang Shao; [2019]
    Keywords : Performance; Dynamic Capabilities; Micro-foundations; Mechanisms; Project-based integrated solution; Project Manager; Service Providers; Service Co-creators;

    Abstract : Manufacturing firms seeking to create and extend competitive advantage are striving to include more services into their offerings. Meanwhile, there are research gaps such as how frontline service providers influence organizational dynamic capabilities and how organizational dynamic capabilities can be developed in servitization need to be systematically studied and explicitly explained. READ MORE

  2. 2. Investigation about the Lead Time Variability at Warehouse A Case Study of the Central Warehouse of Company Y

    University essay from Göteborgs universitet/Graduate School

    Author : Abudushalamu Abudurexiti; Mijanur Rahman; [2018-07-02]
    Keywords : Aftermarket Supply Chain; Lead Time Variability; Warehouse Management;

    Abstract : MSc in Logistics and Transport Management.... READ MORE

  3. 3. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Deepika Dronamraju; [2018]
    Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

    Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

  4. 4. The links of participant's customer value and customer experience in cooperative university and traditional university : Comparison case study between XJTLU Unversity and Soochow University

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : SIQI LIU; [2015]
    Keywords : Customer experience; Higher Education Reformation;

    Abstract : Education is always seeing as the flash of enlightenment, reputing as the sign of bright future on career and life. Along with the globalization and economic development, higher education is facing fierce international competition, so the international cooperation programs come into fashion. China has the biggest population in the world. READ MORE

  5. 5. The role of customers on the co-creation of Service Climate in a restaurant setting: A Qualitative Study

    University essay from Umeå universitet/Företagsekonomi

    Author : Utsav Sinnya; [2014]
    Keywords : Service climate; Value co-creation; Service-dominant logic; Social interaction; Customer Experiences and drivers of experiences; Influence of customer behaviors in co-creation of service delivery;

    Abstract : The benefits of customer co-creation of value in the service delivery process have been well established through recent literatures. However, despite the fact that there has been an increase in the awareness of the importance of customer behaviors in the service delivery process, little research has been done to investigate the role of customers and their influence in co-creating the service climate within organizations. READ MORE