Essays about: "literatures customer service"

Showing result 6 - 10 of 15 essays containing the words literatures customer service.

  1. 6. The role of customers on the co-creation of Service Climate in a restaurant setting: A Qualitative Study

    University essay from Umeå universitet/Företagsekonomi

    Author : Utsav Sinnya; [2014]
    Keywords : Service climate; Value co-creation; Service-dominant logic; Social interaction; Customer Experiences and drivers of experiences; Influence of customer behaviors in co-creation of service delivery;

    Abstract : The benefits of customer co-creation of value in the service delivery process have been well established through recent literatures. However, despite the fact that there has been an increase in the awareness of the importance of customer behaviors in the service delivery process, little research has been done to investigate the role of customers and their influence in co-creating the service climate within organizations. READ MORE

  3. 7. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Abu Noman Sohel Rana; [2013]
    Keywords : Online banking; customer service;

    Abstract : The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service, satisfaction and reduced costs. Actually, Bangladesh is a third world developing country, fighting to improve their economy. Banking sector is not completely modern. READ MORE

  4. 8. Customer-support Service - The Role in Telecom-Customer Relationships : A Qualitative Study of Telecom Sector

    University essay from Avdelningen för företagsekonomi

    Author : Muhammad Ghazanfar Ali; Khalid Hashmi; [2012]
    Keywords : Customer-support Service; Telecom; Relationship Marketing;

    Abstract : Abstract From the past few years in Sweden telecommunication business has been altered. Earlier when telecom industry was dominant in the market but now it is transformed in to more competitive market with further competitors and provides additional services. In Sweden TeliaSonera is one of the leading and superior telecommunication providers. READ MORE

  5. 9. Value-Driven Needfinding for Early Product : Service System Development. A Study Collaborates with Volvo Construction Equipments in Chinese Market

    University essay from Blekinge Tekniska Högskola/Sektionen för ingenjörsvetenskap

    Author : Yan Zhang; Xi Chen; [2012]
    Keywords : Product-Service Systems PSS ; Early PSS Development; Value; Needs; Value-Driven Needfinding; Sustainability;

    Abstract : Many literatures have shown that needs last longer than any specific solutions, so understanding of customer needs seems a crucial factor in early Product-Service System (PSS) development. Nowadays, many western companies, especially manufacturing focused companies, have realized the difficulty of understanding market needs. READ MORE

  6. 10. Relationship Perspectives on Customer Support Service : Exploring Best Practice for the Telecom Industry

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Rahat Nawajesh; Zakir Hossain Muhammed; [2011]
    Keywords : Customer Support Service; Relationship Marketing; Customer Loyalty;

    Abstract :   Abstract The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The authors focus on customers support service as a tool of enhancing relationship between customers and telecommunication service provider and to come up with a “best practice” for the customer-support service in the telecom industry. READ MORE