Essays about: "sample case study in hotel"

Found 4 essays containing the words sample case study in hotel.

  1. 1. Where Service Recovery Meets its Paradox : A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry

    University essay from Högskolan i Gävle/Företagsekonomi

    Author : Andreas Edström; Beatrice Nylander; [2021]
    Keywords : service failure; service recovery; service recovery paradox; service recovery hotel industry; customer satisfaction;

    Abstract : Title: Where Service Recovery Meets its Paradox - A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry  Level: Student thesis, final assignment for Bachelor Degree in Business Administration  Author: Beatrice Nylander & Andreas Edström  Supervisor: Patrik Sörqvist  Date: 2021 – June  Aim: The purpose of this study was to, within the hotel industry, investigate at what level of service recovery the service recovery paradox will come into existence.  Method: Two surveys have been conducted where 190 respondents were introduced to a scenario- based service failure in the hotel industry. READ MORE

  3. 2. Corporate Social Responsibility Practices of Hotel Industry: A case of Selected Hotels in Bishoftu Town, Ethiopia

    University essay from Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

    Author : Abrham Wordoffa; [2021]
    Keywords : ;

    Abstract : Hotel industry has become an integral part of the socio-economic aspiration of developing countries, where Ethiopia is not in island. Resort Towns, like Bishoftu, are among the vicinities which are facing pressure from hotel development that does not align itself to sustainability principle. READ MORE

  4. 3. Lifestyle Entrepreneurs in Hospitality : Using multiple case study to investigate lifestyle entrepreneurs' motives to engage in sustainable destination development

    University essay from Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

    Author : Ása Marta Sveinsdóttir; [2020]
    Keywords : Sustainable destination development; lifestyle entrepreneurship; hospitality; tourism;

    Abstract : A relatively small body of literature in tourism concentrates on lifestyle entrepreneurs in hospitality. Lifestyle entrepreneurs are entrepreneurs that create a business to alter their own lifestyle, interests, and well-being. READ MORE

  5. 4. Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden

    University essay from Företagsekonomi

    Author : Hailu Tekeher Getnet; Muhammad Rizwan Malik; [2012]
    Keywords : Hotel industry; Emotional labor; Aggression; Anger; Customer service; Employees CSEs ;

    Abstract : Organizations have to understand the customer very well if they want to exist in business. Thisunderstanding of the customer will help organizations to act accordingly. More specifically hotelservices are characterized by frequent interaction with the customers. READ MORE