Essays about: "six sigma information technology"

Showing result 11 - 13 of 13 essays containing the words six sigma information technology.

  1. 11. Change Managment within Project Processes - a case study at Alfa Laval

    University essay from Lunds universitet/Institutionen för designvetenskaper

    Author : Johan Mattsson; Fredrik Wikström; [2008]
    Keywords : Change Management; Wildlife Matrix; Project Management; Organisation; Organization; Competence Development; Technological sciences; Teknik; Technology and Engineering;

    Abstract : More and more corporations around the world is starting to work in project form and leaving their traditional function based way of organising themselves behind. This leads to new ways of driving and implementing changes and improvements. It requires another approach and this approach has to deal with the individual employee in a greater extend. READ MORE

  3. 12. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

    University essay from Institutionen för teknik och design

    Author : Javier Santamaria; Marco Gonzalez; [2008]
    Keywords : Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

    Abstract : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. READ MORE

  4. 13. Development of a quality assurance system in the stock receipt at Lufthansa Technik Logistik GmbH

    University essay from Lunds universitet/Produktionsekonomi

    Author : Pär Rosenqvist; [2004]
    Keywords : Technology and Engineering;

    Abstract : Problem The aviation industry is a branch with extremely high quality requirements on spare parts and belonging documents. These documents, which assure that a part complies with authority requirements, are scanned and electronically saved in the stock receipt at Lufthansa Technik Logistik GmbH in Hamburg. READ MORE