Essays about: "technology in banking industry"

Showing result 21 - 25 of 87 essays containing the words technology in banking industry.

  1. 21. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Naz Gizem Karahanli; Johannes Touma; [2021]
    Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

    Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

  3. 22. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

    University essay from Uppsala universitet/Informationssystem

    Author : Phindile Ntuli; [2021]
    Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

    Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

  4. 23. The Ethnic Barrier : An exploratory study of the perception of ethnic diversity within investment banks in Sweden

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Michael Mekonnen; Gara Tahir; [2021]
    Keywords : Diversity; Ethnic Diversity; Investment banking; Sweden; Foreign background; Mångfald; Etnisk mångfald; Investment banker; Sverige; Utländsk bakgrund;

    Abstract : This paper aims to give an insight into how employees, with foreign backgrounds, at investment banks in Sweden perceive the industry with respect to ethnic diversity. Furthermore, it intends to investigate how employees within investment banks believe ethnic diversity can be improved with a focus on the recruitment process. READ MORE

  5. 24. Evaluation of smart contracts implementation in e-bank transaction : A dynamic approach to measure the behaviour of transaction system with smart contract

    University essay from Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Author : Khaled Johar; Agnieszka Inglot; [2021]
    Keywords : Smart contract; Blockchain; Banking transaction system; System dynamics; Ethereum;

    Abstract : In recent years, blockchain has received more attention in different areas wheredifferent chains show unique properties. Society has been strongly affected by thegrowth of technology and digitalization. Despite the success, the banking system is ina stagnant state in the development of the transaction system. READ MORE

  6. 25. The sustainable banking inudstry : factors associated with sustainable innovation

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Nikolausson Robin; Edin Kristoffer; [2021]
    Keywords : Sustainable innovation; Internal factors; External factors; Regulations; Technology; Market demand; Organizational culture; Market opportunities; Internal collaborations; Managerial dedication; Knowledge management.;

    Abstract : TITLE: The sustainable banking industry - factors associated with sustainable innovation. FINAL SEMINAR: 2021-05-26COURSE: Master thesis in Business & Management - Organization at Uppsala University. AUTHORS: Kristofer Edin & Robin Nikolausson. ADVISOR: Josef Pallas. READ MORE