Essays about: "theories on service quality"

Showing result 21 - 25 of 68 essays containing the words theories on service quality.

1. 21. The rescindment of cash management in the Swedish bank industry : a study of how to maintain the customer satisfaction while reducing the overall service offer

   University essay from SLU/Dept. of Economics

   Author : Johan Sundqvist; [2015]
   Keywords : customer satisfaction; bank; service;

   Abstract : Sweden is going through big changes within the bank sector. Increasing card usage, decrease of cash acceptance in the society, an attempt to reduce money laundering, and a possible increase in profitability has lead to the rescindment of cash management among three of the four major banks. READ MORE

3. 22. Quality Management in the Service Industry : A comparative study between sharing economy companies and traditional companies

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Minja-Isabelle Eriksson Enqvist; [2015]
   Keywords : Sharing economy; collaborative consumption; taxi industry; quality management; management control; service companies.;

   Abstract : The biggest barrier for expansion and adoption in the field of sharing economy is risk and fear regarding safety. This new company form has resulted in higher competition in the service industry, resulting in increased focus on high quality. READ MORE

4. 23. What Factors Contribute to Sales of Groceries Online? - A quantitative study of Swedish urban consumers

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Kristina Carlsson; Amanda Larsson; [2014]
   Keywords : Factors.; Sales; Sweden; Actual Purchases; Retail; Grocery; Online; Business and Economics;

   Abstract : Title What Factors Contribute to Sales of Groceries Online? – A quantitative study of Swedish urban customers. Date of seminar 2014-06-02 Course BUSN39 Business Administration: Global Marketing Authors Kristina Carlsson & Amanda Larsson Advisor Jens Hultman Purpose The aim with this study is to investigate what factors contribute to Actual Purchases of online groceries. READ MORE

5. 24. SMT Aided Test Case Generation For Constrained Feature Models

   University essay from Linköpings universitet/Programvara och system; Linköpings universitet/Tekniska högskolan

   Author : Paul Borek; [2014]
   Keywords : Configuration; SMT; Model; ECIM; Ericsson;

   Abstract : With the development of highly configurable and large software, a new challenge has to be addressed, when it comes to software testing. While traditional testing approaches might still apply and succeed in achieving a better quality of service, the high degree of customizable parts of such a system implies the mentioned testing activities on different configurations. READ MORE

6. 25. An investigation into the relationship between the commitment of employees and their performance. A study within the Information and Communications Technology industry

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Jose Fernando Lopez Santos; Lusine Abrahamyan; Tsovinar Mirzoyan; [2014]
   Keywords : employee; commitment; performance; competitive advantage; customer; turnover; absenteeism; service; product; relationship; Information and Communications Technology.;

   Abstract : Employee commitment has been in the center of growing interests and studies for several decades. During this time different approaches and theories have been developed regarding this concept. READ MORE