Essays about: "theories on service quality"

Showing result 11 - 15 of 68 essays containing the words theories on service quality.

  1. 11. Network Densification and Energy Efficiency

    University essay from Lunds universitet/Institutionen för elektro- och informationsteknik

    Author : Sarthak Das; [2018]
    Keywords : Cell Sleep; Densification; Efficiency; Energy; Energy Model; FPLC; HetNet; Lean Carrier; LTE; Macro; Micro Sleep; OFDM; Power Model; PSI; Traffic; Technology and Engineering;

    Abstract : The galloping pace of development in the field of wireless communication has left the world astounded over the last decade. But this has also led to a wild and inexcusable extravagant expenditure of energy. READ MORE

  3. 12. A Comparison of Swedish and Non-Swedish Customers’ Perception of Grocery In-store Self-Scanner : A Study of Personal Shopping Solution

    University essay from Högskolan i Jönköping/Internationella Handelshögskolan

    Author : Patricia Olufunmilayo Awe; [2018]
    Keywords : ;

    Abstract : Background: The advancement in digital products and digital services is a mixed feeling in the retailing markets. Emerging technologies are disrupting the mode of operation in a grocery store and one of this technology is self-scanner, an efficient tool of self-service. READ MORE

  4. 13. Managing the gaps between intended and enacted value propositions : A qualitative study exploring internal marketing in a retail context

    University essay from Umeå universitet/Företagsekonomi

    Author : Victoria Starkhammar; Anna Neglén; [2017]
    Keywords : value proposition; retail; internal marketing; frontline employee; customer service concept; service; service managemet; retail management; intended value proposition; enacted value proposition;

    Abstract : The fierce competition on the retail market has led firms to stop focusing on firm-customer transactions and start focusing on firm-customer relations. New customer demands makes it impossible for firms to gain a sustainable advantage by focusing only on their goods assortment. READ MORE

  5. 14. Skoglig rådgivning utifrån kundvärde : en fallstudie om hur Södra kan effektivisera och kvalitetshöja skogsrådgivningen genom implementering av Lean Production och Service Dominant Logic

    University essay from SLU/Dept. of Forest Products

    Author : Fredrik Mellström; [2017]
    Keywords : flödeseffektivitet; kundfokus; Lean i service; skogsrådgivning; skogsinspektor; ständiga förbättringar; virkesanskaffning; virkesköp; continuous improvement; customer focus; flow efficiency; forest advisory; forest inspector; wood procurement;

    Abstract : Svensk skogsindustri är idag beroende av den privata skogsägarens råvara för att tillgodose industrin med virke. Denna beroendeställning har skapat hög konkurrens inom virkesanskaffningsverksamheten, vilket ställer krav på skogsorganisationer att bemöta skogsägarnas efterfrågan. READ MORE

  6. 15. Does electronic customer relationship management affect customer satisfaction and trust?

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hoang Chau Lam; Qiuyun Li; [2017]
    Keywords : E-CRM; live chat system; e-service quality; customer satisfaction; trust;

    Abstract : Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. READ MORE