Operations Management: Its Impact on Business Growth in Hotels in Nigeria : A qualitative study on whether operations management has increasing or decreasing effects on business growth in Nigeria

Abstract: Inefficient operations management practices have proven to be the main cause of failure in the administration of any business empire. Operations managers are held in the apex of leadership in companies and by standards, the outcome of their management are expected to lead to the growth and success of the company. With the mismanagement of finances and human capital, it would be difficult for the company to achieve growth and success to meet the objectives of the company. The main purpose of this research was to do an exploratory study on the impacts of Operations Management on the growth of business, with a focus on Small and Medium-sized Enterprises (SMEs) in Nigeria, specifically a hotel. The study aimed to identify why the concept “Operations Management” is important to the growth of businesses.The objective was to contribute knowledge to the field of finance and the business world.The population of this study comprised of 30 staffof LasVegas Hotels and Resort Abuja, Nigeria. The study employed the use of primary data using structured questionnaires open–ended and close – ended. The 30 questionnaires that were administered were all returned. The study employed the use of Statistical Package for Social Sciences (SPSS) in the analysis of the data. The study found that operational controls, financial prudence, are the specific operations management skills that are responsible for the growth and the success of the company. Hence, operations management is fundamental to the growth and success of a business. The study concluded that operations management contributes to the growth of businesses in Nigeria.The study recommended that the operations management team should carry staff along in the day - to - day running of the business so that the staff can have sense of belonging.