Essays about: "CUSTOMER SERVICE IN TELECOMMUNICATIONS INDUSTRY"
Showing result 1 - 5 of 6 essays containing the words CUSTOMER SERVICE IN TELECOMMUNICATIONS INDUSTRY.
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1. Prediction Models for TV Case Resolution Times with Machine Learning
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE
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2. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan
University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)Abstract : Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the mobile telecom services industry is the offering of homogenous products/services to the whole market, which indicates services being undifferentiated. READ MORE
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3. The effects of price promotions on building a customer base within the Ghanaian mobile Telecommunication industry; the case of Vodafone Ghana
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : The recent advances in telecommunication have led to increase in the number of subscriptions to mobile telecommunication networks in Ghana. In today’s competitive telecom market place several marketing communication tools are used by telecom operators in Ghana to retain existing customers and also add on to their customer base. READ MORE
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4. Telecom Infrastructure Sharing as a Strategy for Cost Optimization and Revenue Generation : A Case Study of MTN Nigeria/Zain Nigeria Collocation
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : There is a growing need for operators and providers in the Nigerian telecoms industry to drive down cost of capital assets or infrastructure deployed for telecom services. This has been expressed in recent times by many operators who now come, together , on basis of mutual, agreements , to consider sharing infrastructure. READ MORE
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5. Network Independent Quality of Service : The role of Authentication, Authorization, and Accouting in a roaming environment
University essay from KTH/Kommunikationssystem, CoSAbstract : With the increasing shift to the Internet Protocol [3] for all networks and the desire of telecommunications service providers to offer new value to their customers, the need exists to coordinate the delivery of end-to-end quality of service so that providers may offer new services to support their customer’s applications. The key objective of the EuQoS project is to research, integrate, test, validate, and demonstrate end-to-end QoS technologies to support advanced QoS-aware applications over multiple, heterogeneous research, scientific, and industrial network domains. READ MORE
