Essays about: "Call-centre industry"

Found 2 essays containing the words Call-centre industry.

1. 1. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

   University essay from KTH/Industriell Management

   Author : Peter Smogner; Niklas Johnson; [2013]
   Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

3. 2. SPILLOVER EFFECTS OF FDI IN THE SERVICE SECTOR IN MOROCCO - A Case Study of the Emerging Call-Centre Industry -

   University essay from Lunds universitet/Nationalekonomiska institutionen

   Author : Martin Dahlberg; [2006]
   Keywords : foreign direct investments; spillover effects; Morocco; Call-centre industry; Service sector; Economics; econometrics; economic theory; economic systems; economic policy; Nationalekonomi; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Business and Economics;

   Abstract : The positive effects of foreign direct investments have encouraged several developing countries to offer preferential treatment of foreign investors. In addition to creating employment opportunities, it is argued that one of the most important contributions of foreign direct investments is the transfer of skills and knowledge i.e. READ MORE