Essays about: "Complaint Management"

Showing result 6 - 10 of 22 essays containing the words Complaint Management.

  1. 6. Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : BEIYAO YANG; XUE LI; [2016]
    Keywords : complaint handling; after sales service; manufacturing industry; B2B; customer relationship;

    Abstract : Manufacturers are transforming their business model from being a product dominant to a customer centric organization, in order to maintain competitive advantage, as well as deliver customer satisfaction thereby to build a long-term relationship with them. The management of complaint handling is regarded as a crucial contributor to its business performance. READ MORE

  3. 7. The welfare of dogs in Sweden, assessed from official animal welfare control

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Tamara Teplova; [2016]
    Keywords : animal welfare; dog welfare; welfare assessment; dog daycare;

    Abstract : Dogs have a high popularity among pet owners in Sweden. Dog daycare and boarding establishment care for dogs when owners are at work or travel. These professional establishments require a license to conduct commercial activities. READ MORE

  4. 8. Compliant mHealth app : A case study from app developers' perspective

    University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

    Author : Lavanya Vinod Pampana; [2015]
    Keywords : Compliance; Mobile Health; App Development;

    Abstract : Context. With the pervasive nature of mobile phones, many mobile health (mHealth) apps are released in market. It is of supreme importance to consolidate compliance right in the development of app. There are many policies and regulations formed in various countries that fundamentally protect patient information. READ MORE

  5. 9. The customer is always right

    University essay from Lunds universitet/Institutionen för strategisk kommunikation

    Author : Barbara Marie Cornelia Bruynooghe; [2014]
    Keywords : Customer complaints; consumer complaints; social network sites; social media; strategic public relations; complaint management; Social Sciences;

    Abstract : “The customer is always right”: A qualitative study of how service-providing companies deal with public customer complaints filed on social network sites. Customers have always voiced their complaints, but with the emergence of the Internet and the rise of social media, the medium they used to do so has changed. READ MORE

  6. 10. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hummam Wasfi; Olena Kostenko; [2014]
    Keywords : Complaint Management; Satisfaction; Loyalty; Retention; Banks; Sweden; Lebanon;

    Abstract : Title: The Impact of Complaint Management on Customer Retention Level: Final assignment for Master Degree in Business Administration Authors: Hummam Wasfi, Olena Kostenko Supervisor: Ehsanul Huda ChowdhuryFiD Date: 2014 – June Aim: The purpose of this study is to examine or inspect the aftermath of effective complaint management structure in relevance to customer’s retention in banking industry. Design/methodology/approach: The framework is structured on the bases of determining the strength of the relationships between the following variables complaint management, customer’s satisfaction and loyalty. READ MORE