Essays about: "Customer Emotional State"

Showing result 1 - 5 of 9 essays containing the words Customer Emotional State.

1. 1. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Zeeb Hala; To Quan Luu; [2023]
   Keywords : servicescape; theming; theme; performative labour; aesthetic labour; emotional labour; interaction; teamwork; café; coffee shop; differentiation; differentiation strategy; Disneyization; SME;

   Abstract : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). READ MORE

3. 2. Detection and Awareness of Short Alert Sounds in a Retail Environment : Towards using sonification to reduce shoplifting

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Sebastian Holmqvist; [2021]
   Keywords : ;

   Abstract : This study is part of a larger research project at KTH Royal Institute of Technology that focuses on reducing theft and shoplifting in stores using sonification as a method of surveillance and preemptive measures. We believe that by triggering sounds when store visitors interact with goods, it is possible to notify the shoplifter that they are being monitored, without disturbing the regular customer. READ MORE

4. 3. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Naz Gizem Karahanli; Johannes Touma; [2021]
   Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

   Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

5. 4. Vision based facial emotion detection using deep convolutional neural networks

   University essay from Mälardalens högskola/Akademin för innovation, design och teknik

   Author : Fredrik Julin; [2019]
   Keywords : Computer vision; Deep learning; Convolutional neural network; CNN; Neural network; Machine learning; emotion detection; facial expression recognition; real-time; face detection;

   Abstract : Emotion detection, also known as Facial expression recognition, is the art of mapping an emotion to some sort of input data taken from a human. This is a powerful tool to extract valuable information from individuals which can be used as data for many different purposes, ranging from medical conditions such as depression to customer feedback. READ MORE

6. 5. Value creation through digital solutions in the energy industry : A case study at Skellefteå Kraft AB

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Christoffer Alm; Gustav Dahlgren; [2018]
   Keywords : ;

   Abstract : Purpose – The purpose of this master thesis is to gain a better understanding of how value creation can be achieved with digital solutions in the energy industry. More specifically, this research aims to increase the understanding of factors that affect customer value in form of exploring the customers’ digital wants and needs. READ MORE