Essays about: "Customer perception and satisfaction"

Showing result 1 - 5 of 70 essays containing the words Customer perception and satisfaction.

1. 1. Do estate-level characteristics generate unsafety? : Examining neighborhood and estate characteristics influence on perceived residential safety in Gothenburg

   University essay from Stockholms universitet/Statsvetenskapliga institutionen

   Author : Madeleine Frisk Garcia; [2023]
   Keywords : Perceived safety; fixed effects; estate level effects; customer satisfaction surveys;

   Abstract : Do estate and neighborhood characteristics influence perceptions of safety? Using data from a survey of residents living in municipal housing in Gothenburg, this paper argues that the spatial and social characteristics of a neighborhood vastly outpace the role of its socioeconomic and demographic composition, when it comes to accounting for the perceived safety of its residents. The dataset consists of survey data on residents’ perception of safety from 2013-2014 and 2016-2021 in Gothenburg linked with sociodemographic data at an estate level. READ MORE

3. 2. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Louise Forssell; Björn Ratjen; [2023]
   Keywords : Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

   Abstract : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. READ MORE

4. 3. What Dictates Consumer's Loyalty?

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Gustav Moberg; [2023]
   Keywords : Loyalty; Loyalty Programs; Marketing; Satisfaction; Perceived Advantages;

   Abstract : Since American Airlines launched its first frequent flyer program in the 1980s the usage of customer loyalty programs has spread greatly. Now they are found in many industries in different shapes and forms. READ MORE

5. 4. Investigating Millennials perception of chatbot and their purchase intention in fashion industry. : A quantitative study about the influence of Chatbots on purchase intention among millennials.

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Nikita Jain; Priscilla Owusu-Ansah; [2023]
   Keywords : Millennials; Artificial Intelligence Chatbots; Consumer purchase intention.;

   Abstract : This research study aims to investigate the perceptions of millennials towards Chatbot and their purchase intentions in the fashion industry. The study explored how chatbots are perceived by millennials, and how these perceptions influence their purchase intentions. To achieve this, the study used a quantitative approach. READ MORE

6. 5. Sweet Table

   University essay from Lunds universitet/Industridesign

   Author : Jurgis Judzentis; [2023]
   Keywords : Outdoor table; Hospitality furniture; Furniture design; Technology and Engineering; Arts and Architecture;

   Abstract : Outdoor commercial furniture, particularly tables, often appears to lack well- designed products that address many concerns, including not only functionality and ergonomics but also aesthetic appeal. This study aims to investigate whether this perception reflects an actual problem and explore potential solutions. READ MORE