Essays about: "Jessica Eckerstein"

Found 1 essay containing the words Jessica Eckerstein.

  1. 1. IT maturity self-assessment: does a quantitative survey get it right?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Jacob Malmros; Jessica Eckerstein; [2015]
    Keywords : ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Abstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE