Essays about: "Jose Carlos Villatoro"

Found 1 essay containing the words Jose Carlos Villatoro.

  1. 1. Identification of performance gaps in service interactions that influence customer satisfaction

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Haidar shareef; Jose Carlos Villatoro; [2014]
    Keywords : Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps;

    Abstract : This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service interactions. The Service Concept model by Goldstein et al. READ MORE