Essays about: "Live-Chat"

Showing result 6 - 10 of 10 essays containing the word Live-Chat.

  1. 6. Customer Support Chat : A strategic tool for a company

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Malin Torstensson; Emmy Dannehall; [2017]
    Keywords : ;

    Abstract : The purpose of this dissertation is to investigate if a customer support live chat can be used as a strategic tool to increase customer satisfaction and build a stronger relationship. To gather our data, we have chosen to do qualitative interviews with Customer Support Managers at eight different e-commerce companies. READ MORE

  3. 7. Does electronic customer relationship management affect customer satisfaction and trust?

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Hoang Chau Lam; Qiuyun Li; [2017]
    Keywords : E-CRM; live chat system; e-service quality; customer satisfaction; trust;

    Abstract : Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. READ MORE

  4. 8. Dysfunctional customer behaviour in online chat support interactions : the perspective of service scripts and roles

    University essay from Karlstads universitet/Handelshögskolan

    Author : Niklas Eråker; Fredrik Persson; [2016]
    Keywords : Dysfunctional customer behaviour; Customer misbehaviour; Roles; Service scripts; Role discrepancy; Live support chat; Online context.;

    Abstract : Purpose: Previous research has highlighted that dysfunctional customer behaviour is commonplace in service exchange interactions. However, most research has focused on what forms of dysfunctional behaviours that are prevalent in a face-to-face context. READ MORE

  5. 9. Investigation of Customer-Driven Innovation

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Ikram Ullah; Muhammad Ayaz; [2013]
    Keywords : Customer-driven innovation; Idea generation; Communication channels; Motives; Benefits; Barriers.;

    Abstract : Context:- Software companies have changed their strategies from “innovating for customers” and “innovating with customers” to innovating “by customers” which is also known as customer-driven innovation. Actually, companies move toward customer-driven innovation programs because they need to collect as many ideas as possible from suitable customers to ensure their global competitiveness and set the stage for profitable growth. READ MORE

  6. 10. Live-Chat Module for Web-based Systems

    University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

    Author : Martin Karlsson; David Pedersen; [2013]
    Keywords : Live-Chat; Live-Chat Module; Perl; jQuery; Live-Chat Modul;

    Abstract :    To ensure that a customer is satisfied when they purchase a product, they need to be able toreceive assistance if the product does not work correctly or is in any other way unsatisfactory. Thisis why support is needed. READ MORE