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Showing result 16 - 20 of 42 essays matching the above criteria.

  1. 16. Identifying initial contacts and their functions within the service encounter

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Jacob Grentzelius; Filip Björkman; [2018]
    Keywords : Service encounter; initial contact; interaction; frontline employee; verbal and nonverbal communication; improvisation; personalization;

    Abstract : Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and their functions for the interaction. Design/methodology/approach – To study the initial contact between the employee and the customer, we have used a qualitative approach where observations were the data collecting method. READ MORE

  3. 17. Seeing Beyond Words : Animals teach us about our natural ability to lead

    University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Author : Ronja Wagenknecht; [2018]
    Keywords : Nonverbal Communication; Proxemics; Leadership; Animal Behavior; Dominance; Mating Behavior;

    Abstract : Nonverbal communication in leadership is a phenomenon which is interesting to get a greater understanding of. Animals only communicate nonverbally and have strong leadership behaviours. READ MORE

  4. 18. Communication challenges in managing global virtual teams: the experience of project managers

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Aleksandra Smal; Elina Jõgeva; [2017-02-09]
    Keywords : communication challenges; global virtual teams; project management;

    Abstract : Nowadays, managers often manage teams which members are located in different countries, different time-zones or have different languages as their mother tongues. This is a complex job that requires specific preparation. READ MORE

  5. 19. Kommunikationens betydelse : en litteraturstudie om kommunikation mellan djurhälsopersonal och djurägare

    University essay from SLU/Dept. of Clinical Sciences

    Author : Eva-Karin Grönberg; [2016]
    Keywords : kommunikation; relation; empati; delaktighet; information;

    Abstract : Kommunikation med djurägare är en viktig del i djurhälsopersonalens arbetsuppgifter. Djurägare bedömer bland annat kvalitén på vården utifrån hur de bemöts och hur bra djurhälsopersonalen kommunicerar med dem. Kommunikation är ett komplext ämne med många aspekter att ta hänsyn till. READ MORE

  6. 20. Synchronized Dining Tangible mediated communication for remote commensality

    University essay from Malmö högskola/Fakulteten för kultur och samhälle (KS)

    Author : Judit Komaromi Haque; [2016]
    Keywords : Tangible interaction; haptic feedback; commensality; sense of touch; nonverbal communication; emotional contagion; digitally mediated touch; immediacy; joint movement;

    Abstract : This thesis discusses commensality as a significant social activity, that helps to maintain and strengthen social bonds. It also examines the sense of touch as a communication channel, and provides an insight to how it can be used to communicate affect. Touch as contextualized medium and its relevance to interaction design is investigated. READ MORE