Essays about: "Roland Buwag"

Found 1 essay containing the words Roland Buwag.

1. 1. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

   University essay from Ekonomihögskolan, ELNU

   Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
   Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

   Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE