Essays about: "SERVQUAL IT"

Showing result 11 - 15 of 27 essays containing the words SERVQUAL IT.

  1. 11. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

    University essay from Företagsekonomi

    Author : Lefe Edith Ndamnsa; [2013]
    Keywords : Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.;

    Abstract : Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made. READ MORE

  3. 12. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
    Keywords : ;

    Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE

  4. 13. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  5. 14. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    University essay from Ekonomihögskolan, ELNU

    Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE

  6. 15. The Value Added by the Purchasing Department to the Organization

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Leticia Elizabeth Arias Peregrina; [2012]
    Keywords : Purchasing; value added; value-based purchasing; internal customer; customer satisfaction; internal service quality; purchasing maturity; value chain.;

    Abstract : The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. READ MORE