Essays about: "Self-service checkout"

Showing result 1 - 5 of 8 essays containing the words Self-service checkout.

  1. 1. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Author : Pontus Berg Nordström; Kin Lok Lee; [2023]
    Keywords : Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Abstract : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. READ MORE

  3. 2. Tech Savvy Shoppers : A quantitative study of how Generation Z perceive self-service technology in the fashion retail sector

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Olivia Kraft; Felicia Jansson; Wilma Appelquist; [2023]
    Keywords : Generation Z; Self-service checkout; Self-service technologies SSTs ; Self checkout; Tech savvy; Attitudes; Intention to use and Fashion retail stores.;

    Abstract : Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. READ MORE

  4. 3. Impact Of Customer Value Co-Creation Through The Use Of Self-Checkout System In Retail Stores : Qualitative research on a retail store in Sweden

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Mobolaji Idowu; [2022]
    Keywords : Self-Service Technology; Retail; Self-Checkout; Self-Scanning; Services; User Acceptance; Technology; Value; Value Creation; Value Co-creation; Technology Adoption; ICA.;

    Abstract :  Recent studies on the Service-Dominant (S-D) logic perspective highlighted the importance of customer value. In this perspective, value is seen to be created, determined, and perceived by the customer through use or `value-in-use', which directly highlights the importance of customer participation in the service delivery process. READ MORE

  5. 4. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

    University essay from Uppsala universitet/Informationssystem

    Author : Phindile Ntuli; [2021]
    Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

    Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

  6. 5. Exploring the Self-scanning Customer : Customer ́s Situational Experiences with Self-scanning

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Arvid Schillerström; Adam Kristoffersson; [2017]
    Keywords : Self-scanner; SST; customer experience; situational factor; customer journey;

    Abstract : A self-service technology is a tool that enables the customer to have a more prominent role in the service process. In retailing, one such self-service technology is the self-scanner which the customer uses to scan items by themselves instead of going to the regular checkout. READ MORE