Essays about: "Service Quality impact on Employees"

Showing result 21 - 23 of 23 essays containing the words Service Quality impact on Employees.

1. 21. The Impact of Customer Care on Experiences in Service Quality Delivery(a case study of Labadi Beach Hotel-Ghana)

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Akpabli Hanyabui; Uche Ossai; [2008]
   Keywords : The Impact of Customer Care;

   Abstract : ABSTRACT COURSE: Bachelor Thesis in Business Administration 15 ECTS AUTHORS: Ossai Uche, (21st March 1980), Västerås. Prosper Akpabli Hanyabui, (17th March 1980), Västerås. READ MORE

3. 22. A coalition collision : A case study on organisational alterations

   University essay from Handelshögskolan vid Umeå universitet

   Author : Peder Forsgren; Margita Helgesson; [2007]
   Keywords : organisational change; acquisition; merger; culture;

   Abstract : When companies go trough a merger or an acquisition all involved parties within the organisations becomes affected. These changes can affect the company in many areas which could create tensions and anxiety among employees which could create strong negative forces at the end and prevent the new organisation to function at its best. READ MORE

4. 23. Customer Satisfaction and Loyalty : A study of Swedbank's small corporate clients in Gothenburg

   University essay from IHH, Företagsekonomi

   Author : Terés Pettersson; Ylva Hultén; Maria Beradovic; [2006]
   Keywords : Banks; Swedbank; service management; customer satisfaction; loyalty; quality;

   Abstract : The customer satisfaction and loyalty for Swedbank have in a recent study shown to be among the lowest for all banks in relation to corporate customers. Since there is not much interaction with small enterprises compared to mediumsized and large enterprises and a vast majority of customers are small corporations, there was a need to focus on this seg-ment and find what they believed was in need of improvement. READ MORE