Essays about: "Service Quality impact on Employees"

Showing result 6 - 10 of 23 essays containing the words Service Quality impact on Employees.

  1. 6. The concept of a smart hotel and its impact on guests’ satisfaction, privacy and the perception of the service quality

    University essay from Södertörns högskola/Turismvetenskap

    Author : Mikolaj Domanski; [2020]
    Keywords : Smart hotel; Smart technology; Internet of Things; Information Communication Technology; Service quality; Guest satisfaction;

    Abstract : Smart technology has become very extensive and popular in many areas of our lives in the last few years. Their role is to make life and activities performed by the user easier, faster, better and more interesting. Smart technology has been used for years in areas such as education, industry and transport. READ MORE

  3. 7. The impact of Big Data on the business performance of Swedish-based companies

    University essay from Göteborgs universitet/Graduate School

    Author : Alexandros Kouseras; [2018-08-02]
    Keywords : Big Data; Big Data Analytics; Business Development; Data-driven innovation; Data-driven culture; Business Performance; New Product Development; New Service Development;

    Abstract : Big Data has the power to transform entire business processes and improve current business activities. Many organizations seem to understand the benefits that Big Data can offer to their business, especially its meaningful potential business value but they find several difficulties in adopting it, mainly because they are struggling in finding ways of exploiting the derived insights to improve their business. READ MORE

  4. 8. Customer Defection and Value in Business-to-Business Relationships

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Emmy Jylhä; [2018]
    Keywords : Customer defection; customer value; value co-creation; relationship quality; customer retention; retention management; trust; satisfaction; commitment;

    Abstract : In order for firms to be able to compete on the market, it is of importance for them to create value for their customers. Value is not only the outcome from providing the customer with a product of high quality, since value co-creation can occur when firms interact with their customers and create strong relationships with them. READ MORE

  5. 9. THE INFLUENCE OF RELATIONSHIP MARKETING AND CRM SYSTEM ON STAKEHOLDERS’ TRUST : A Qualitative Study on Multiple Stakeholder Groups in a Cosmetic and Beauty Industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Athanasios Christopoulos; Puspita Hapsari Agoes; [2018]
    Keywords : ;

    Abstract : CRMsystem and relationship marketing are needed for a company in order to gain its stakeholders’ trust. In a company, there are two different stakeholders. Theinternal and external stakeholders. This thesis will consider both of the different types of stakeholders. READ MORE

  6. 10. Social persuasion and electronic performance monitoring : A qualitative study of feedback and self-efficacy in call centers

    University essay from Stockholms universitet/Företagsekonomiska institutionen

    Author : André Kårfors; [2018]
    Keywords : Electronic performance monitoring; feedback; social persuasion; self-efficacy;

    Abstract : Electronic performance monitoring (EPM) has long been associated with an array of negative effects, one of which is decreased employee self-efficacy, an essential determinant of human agency and workplace success. The negative discourse of control and discipline dominating the research field fails to account for the role of performance feedback, an integral component of EPM and part of an alternative discourse focusing on employee development. READ MORE