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Showing result 1 - 5 of 23 essays matching the above criteria.

  1. 1. The Impact of the Covid-19 Pandemic on Employee Behavior and Service Quality in an Airport Setting : A qualitative study in service management

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Gabriel Ekholm Lavebratt; Noah Tindberg; [2023]
    Keywords : Service Management; Servicescape; Airports; Covid-19; Customer Behavior;

    Abstract : In 2019, the Covid-19 pandemic brought a substantial change to the world. As good as everyone was affected and several sectors in the economy were impacted. Service businesses had to adapt their servicescape as a consequence. READ MORE

  3. 2. Job Satisfaction - A Key Factor or Not for the Luxurious Hotels In Bulgaria?

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Viliana Miroslavova Borisova; Derin Kate McIntyre; Desislava Stoyanova Nenova; [2023]
    Keywords : job satisfaction; drivers and hinders; hotels; hospitality industry; employee satisfaction; Bulgaria;

    Abstract : Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. READ MORE

  4. 3. GHG impact of cloud IT solutions from Scania's commercial autonomous vehicles in use phase: Assessment, challenges, and possible recommendations to reduce GHG impact

    University essay from Uppsala universitet/Institutionen för geovetenskaper

    Author : Cong Huifen; [2022]
    Keywords : Sustainable Development; Green IT; cloud service solution; cloud GHG emissions; cloud GHG assessment; Sustainable Software Development;

    Abstract : Sustainability study in the ever-growing Information technology (IT) sector is an emerging interdisciplinary research field. As one essential element in this sector, the development and implementation of cloud-based autonomous vehicles have the great potential to bring convenience to society and are defined as the climate change mitigation strategy. READ MORE

  5. 4. Leadership in an era of digitalization : A study of digitalization and leadership in the healthcare industry

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Reza Teymoori; Reza Van Leeuwen; [2022]
    Keywords : Leadership; Digitalization; Healthcare; Flat; Hierarchical;

    Abstract : Many industries are transitioning to a digitalized world these days due to new opportunities and applications that come with it. This process has been accelerated in various ways due to the Covid-19 pandemic, to the point where many organizations have been able to digitalize some aspects of their daily tasks in a short period of time, ranging from using new technology and equipment like AI to utilizing social media and web-based platforms for forming virtual communities. READ MORE

  6. 5. Leadership and Responsibility towards the key stakeholders of Municipally Owned Corporations : how organisational ambidexterity mediate the relationship between performance drivers and MOCs performance in Sweden

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Mishael Amo-Mensah; Benjamin Ofei; [2020]
    Keywords : Public governance; managerial autonomy; managerial relationship; service quality; human resource performance and organisational ambidexterity;

    Abstract : Municipally Owned Corporations (MOCs) have several interest groups because they are established to serve the public interest. These stakeholders including citizens expect MOCs to deliver high-quality service. MOCs, on the other hand, need to attract and retain the best talents to pursue their mandate. READ MORE