Essays about: "kundnöjdhet"

Showing result 1 - 5 of 71 essays containing the word kundnöjdhet.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. Bankens roll vid generationsskifte av skogsfastigheter : en studie av intressenters tjänstebehov

    University essay from SLU/Dept. of Forest Economics

    Author : Alice Sjölund; [2023]
    Keywords : fallstudie; fastighetsöverlåtelse; finansiell rådgivning; relationsmarknadsföring; semistrukturerade intervjuer; tjänstekvalitet;

    Abstract : Sveriges totala landareal består av cirka 28 miljoner hektar skogsmark. Tillsammans äger cirka 311 000 privata skogsägare drygt 50 procent av den svenska skogsarealen. Ägarbyten bland dessa skogsfastigheter sker kontinuerligt. READ MORE

  4. 3. Enhancing Stock Management Efficiency at Excillum AB

    University essay from KTH/Produktionsutveckling

    Author : Clive Carvalho; [2023]
    Keywords : Safety Stock; Inventory Management; Stock Management; EOQ; Order Quantity; Reorder Point; Inventory Optimisation; Inventory control; MTO; Customer order time; Lead time; Demand; Säkerhetslager; Lagerhantering; Lagerhantering; EOQ; Orderkvantitet; Återbeställningspunkt; Lageroptimering; Lagerkontroll; MTO; Kundordertid; Ledtid; Efterfrågan;

    Abstract : This thesis work aims to improve the stock management system of Excillum AB, a Stockholm-based company that specializes in high-performance X-ray sources. The current stock management system has limitations, resulting in gaps when managing the inventory. READ MORE

  5. 4. Exploratory Innovations and Exploitation of Knowledge after Large Scale Agile Transformation : A Case Study at an Energy Utility R&D Department

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Firas Daraiseh; [2023]
    Keywords : Agile Manifesto; Agile Principles; Large Scale Agile Transformation; Innovation; Organizational Ambidexterity; Knowledge Transfer.; Agilt manifest; agila principer; stor skala agil transformation; innovation; organisatorisk ambidextri; kunskapsöverföring.;

    Abstract : Many organizations from and outside of the IT industry are trying to implement Agile in their ways of working via large scale transformations. The organizations feels the need to become Agile in order to increase their client satisfaction, deliver their product faster, and compete in the rapidly changing market. READ MORE

  6. 5. Assessing the Viability of Random Indexing in Song Recommender Systems

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Erik Rosén; Sead Kozic; [2023]
    Keywords : ;

    Abstract : This thesis assesses how Random Indexing performs as a recommender system for music recommendations. Recommender systems have gotten more and more important as the amount of content provided gets larger and larger. They are usually focused on either product traits, and how they relate, or users and their past consumption. READ MORE