Essays about: "Thesis of communication and customer care"

Showing result 1 - 5 of 6 essays containing the words Thesis of communication and customer care.

  1. 1. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : In recent years, product-based companies are adding more services to their products and in contrast to the traditional perspective, products can now be add-ons to services. Hence, servitization has entered the manufacturing industry and more specifically the car industry. READ MORE

  3. 2. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Deepika Dronamraju; [2018]
    Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

    Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

  4. 3. The combination of Lean and Service Design - development of a communication tool for healthcare services

    University essay from KTH/Maskinkonstruktion (Inst.)

    Author : TOBIAS BRANDTER; TORBJÖRN KÖLZOW; [2016]
    Keywords : ;

    Abstract : Inom vården kämpar man idag med ineffektiva arbetsprocesser och strama monetära tillgångar för att möta utmaningar som kommer med en allt äldre befolkning och de krav som detta ställer på vårdapparaten. Som ett svar dessa problem har detta examensarbetet fokuserat på att förbättra arbetsprocesser på ett akutsjukhus i Stockholmsregionen och göra dessa tids- och kostnadseffektiva samtidigt som man vill bibehålla en hög patientsäkerheten. READ MORE

  5. 4. Hur företag kan implementera customer relationship management : en fallstudie av läkemedelsbolaget swedish orphan biovitrum i Stockholm

    University essay from SLU/Dept. of Economics

    Author : Julia Berglund; Sofia Wallin; [2015]
    Keywords : CRM; framgångsrik; implementering; kundrelationer; läkemedelsindustrin;

    Abstract : En ökad kundmedvetenhet och den ökande globala konkurrensen har gjort att det blivit allt viktigare för företag att bemöta och vårda sina kundrelationer. Detta har gjort att fler företag väljer att arbeta med Customer Relationship Management (CRM). READ MORE

  6. 5. CONQUERING A NEW CUSTOMER SEGMENT : INNOVATIVE MEDIA CONCEPT FOR THE PRE-LAUNCH COMMUNICATION OF THE NEW BMW 2 SERIES ACTIVE TOURER

    University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

    Author : Gerald Heidemann; [2014]
    Keywords : ;

    Abstract : The BMW 2 Series Active Tourer is a brand new car concept for the company and will be launched in Sweden at the end of September 2014. It will compete in the compact MPV (Multi Purpose Vehicles) segment with established competitors like the Mercedes Benz BClass. READ MORE