Essays about: "customer characteristics"

Showing result 11 - 15 of 309 essays containing the words customer characteristics.

  1. 11. Design of an Industrial Bin Picking Station

    University essay from Lunds universitet/Innovation

    Author : Jonathan Ramb; [2023]
    Keywords : bin picking; computer vision; automation; robotics; 3D Scanning; Technology and Engineering;

    Abstract : With the ever-increasing demand for automation, new ways to optimize production lines are needed. The aim of this thesis is to complete an industrial automation task by employing a concept in robotics known as bin picking. The concept involves organizing objects by picking them out of a cluttered bin using an industrial robot. READ MORE

  3. 12. Human-Like Chatbot : A quantitative study of the emotional response toward human-to-machine interaction

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Anastasiia Jönsson; Clara Nordberg; [2023]
    Keywords : Digital Marketing; Chatbot; Emotion; Empathy; Humanlike; Human-to-machine interaction; ChatGPT;

    Abstract : Problem formulation: The problem that the thesis research relates to is the limitations of artificially intelligent chatbots as interlocutors. The emotional component of communication plays an essential role in the customer experience, but many users have a negative attitude toward chatbots due to their lack of humanity and empathy. READ MORE

  4. 13. From Data to Decision: : Using Logistic Regression to Determine Creditworthiness

    University essay from KTH/Matematisk statistik

    Author : Joel Norling; Sami Abdu; [2023]
    Keywords : Bachelor Thesis; Scorecard modeling; Mathematical Statistics; Logistic Regression; Consumer Credits; Binning; Kandidatuppsats; Scorecard-modellering; Matematisk statistik; Logistisk regression; Konsumentkrediter; Binning;

    Abstract : The development of scorecards for customer credit rating is a well-established field in the financial sector. The aim of this project, conducted in collaboration with a Swedish credit institute, was to develop a statistical model for predicting customer performance. READ MORE

  5. 14. Aligning the Innovation Process Routines With Organizational Agility : A Case Study of a Healthcare Firm

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Constantin Catalin Ciorascu; Mohammad Alipanahi; [2023]
    Keywords : Organizational Agility; Innovation Process Routines; Types of Innovations; Healthcare; Medical Device;

    Abstract : Introduction: Traditional organizational routines for the innovation process, like the Stage-Gate Model, are often characterized by rigid and inflexible activities, limiting firms' ability to identify, develop, and commercialize software and digital/connected products and services. Examples of inflexible activities include predefined project milestones, linear progression through development stages, and a lack of iterative feedback loops. READ MORE

  6. 15. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Louise Forssell; Björn Ratjen; [2023]
    Keywords : Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

    Abstract : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. READ MORE