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Showing result 1 - 5 of 81 essays matching the above criteria.

  1. 1. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication Profession

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Evelina Winberg; Jordan Thunell Idumwonyi; [2023-11-22]
    Keywords : communication professionals; emotional labour; emotional labour; job demands-resources theory; well-being;

    Abstract : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. READ MORE

  2. 2. Being Offered an Alternative to Prosecution: The Lived Experience of General Aviation Pilots and Prosecutors

    University essay from Lunds universitet/Avdelningen för Riskhantering och Samhällssäkerhet

    Author : Bram Couteaux; [2023]
    Keywords : Just Culture; Second Victims; Forgiveness; Normative Performance; Aviation; Restorative Justice; Accident; Incident; Human Error; Punishment; Lived Experience; Phenomenology; FLMU06; Social Sciences;

    Abstract : Background To learn from incidents, it is imperative that people involved feel safe to share their complete unadulterated stories without fearing punishment. Recently, the Netherlands Public Prosecution Service has begun to offer general aviation pilots an alternative to prosecution. READ MORE

  3. 3. The mediating role of employee resilience and moderating role of self-efficacy on the relationship between SHRM and organizational resilience in the banking industry in sri lanka

    University essay from Umeå universitet/Företagsekonomi

    Author : Oshadi Premadasa; Senel Perera; [2023]
    Keywords : Strategic Human Resource Management; Organizational resilience; Employee resilience; self-efficacy;

    Abstract : Organizational resilience is one of the key capabilities of an organization to survive in a volatile, uncertain, complex, and ambiguous (VUCA) market environment and also to maintain their competitive advantage by adopting external environmental factors. Investigating the role of strategic human resource management methods in creating resilient organizational behavior was the purpose of this study. READ MORE

  4. 4. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Fareed Ahmedi; Mustafa Al Salhi; Felix Huynh; [2023]
    Keywords : SF Bio; Movie theaters; Cinema; Leisure Service; Servicescape; Strategic Roles of Servicescape; Three Dimensions of Servicescape; Five Servicescape Factors;

    Abstract : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. READ MORE

  5. 5. Navigating the Growth Paradox in an Incumbent Business Context : Managerial Implications from a Degrowth Perspective

    University essay from Umeå universitet/Företagsekonomi

    Author : Sabrina Dietrichs; Gitte Thorsén; [2023]
    Keywords : Degrowth; Degrowth Frameworks; Growth Paradigm; Growth Paradox; Organizational Paradox Theory; Managerial Paradox Response; Post-Growth Economy;

    Abstract : Our study investigates how the organizational growth paradox is perceived and managed by incumbent firms from a degrowth perspective. There is a growing critique against the growth paradigm, an increasing support for its abandonment. Scholars are calling for a paradigm shift towards a post-growth economy. READ MORE