Essays about: "quality of bank service"

Showing result 6 - 10 of 38 essays containing the words quality of bank service.

  1. 6. A case study in consolidating the loss structure of different manufacturing sectors under lean context

    University essay from Lunds universitet/Produktionsekonomi

    Author : Hua Tong; Thi Minh Trang Dao; [2020]
    Keywords : Lean Manufacturing; Loss Deployment; Loss Structure; World Class Manufacturing WCM ; Technology and Engineering;

    Abstract : In the light of lean methodology, World Class Manufacturing requires continuous improvement in analyzing the losses to eliminate the wasteful resources and to boost the overall productivity. However, the standardized loss structure should be well-balanced to be general enough to cover the whole manufacturing procedure while being specific enough to point out the real issues happening for further improvement. READ MORE

  3. 7. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector

    University essay from SLU/Dept. of Forest Economics

    Author : Simon Winter; [2019]
    Keywords : attributes; dimensions; forest and agricultural customers; self-service technology SST; SSTQUAL-scale; attribut; dimensioner; självbetjäningsteknik; skogs- och lantrbrukskunder; SSTQUAL-skala;

    Abstract : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. READ MORE

  4. 8. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Oliver Bacetic; Adam Persson; [2018]
    Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

    Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

  5. 9. The Impact of Bank Website Service Quality on Customer Satisfaction: An Empirical Study on Swedish Banks

    University essay from Örebro universitet/Handelshögskolan vid Örebro Universitet

    Author : Samer Alkhouli; [2017]
    Keywords : ;

    Abstract : .... READ MORE

  6. 10. Examining young users’ security perceptions of mobile banking : A qualitative study on users’ insights about mobile banking.

    University essay from Umeå universitet/Företagsekonomi

    Author : Tiantian Du; Amro Agami; [2017]
    Keywords : Perceived security; Mobile banking; User awareness; Authentication;

    Abstract : The advancement of mobile technology and banking services enabled users to use the mobile banking for a variety of tasks with their smartphones, bringing increased flexibility and value-added services to the customers. However, users still have still concerns regarding the security of mobile banking services. READ MORE