Essays about: "quality of bank service"

Showing result 16 - 20 of 38 essays containing the words quality of bank service.

  1. 16. Evaluating a corporate strategy : a case study of Länsförsäkringar

    University essay from SLU/Dept. of Economics

    Author : Helena Andersson; Gustaf Jansson; [2012]
    Keywords : Customer value; Insurance company; Service sector; Strategic drift; Strategy;

    Abstract : The Swedish agricultural sector is currently undergoing a substantial structural change. The number of farm enterprises is continuously decreasing and the average farm size is increasing. In combination with increasing number of competitors in the insurance market, the competitive rivalry within this market has increased significantly. READ MORE

  3. 17. The analysis of antecedents of bank-SME loyalty : professionalism, relationship quality, corporate image & switching barrier as a moderator

    University essay from Sektionen för hälsa och samhälle

    Author : Zahida Sarwary; [2012]
    Keywords : Loyalty; Relationship quality; Corporate image; Switching barrier; expertise; ethical behavior; intimacy; B2B; SME; banking; Marketing;

    Abstract : The aim of this study is to combine the various concepts, in the field of SME in service based industry, being developed independently by researchers. The goal is to provide a comprehensive overview on the rules and interactions of the involved factors. READ MORE

  4. 18. Imapct of Business Process Reengineering(BPR) On Customer Satisfaction, Employee Empoerment and Service Quality: Case Study On Commercial Bank Of Ethiopia

    University essay from Avdelningen för företagsekonomi

    Author : Messay Shiibre Eshetu; Semahegn Woldesemaet Kebede; [2012]
    Keywords : CUSTOMER SATISFACTION; EMPLOYEE EMPOWERMENT AND SERVICE QUALITY;

    Abstract : .... READ MORE

  5. 19. The critical success factors of information and communication technology usage in Nigeria’s commercial banks

    University essay from SLU/Dept. of Economics

    Author : Kelvin Omorowa; [2011]
    Keywords : Commercial bank; Technology; Customers; Service ; Critical Success factor;

    Abstract : The rapidly changing business environments in which organizations operate have brought challenges that organizations must meet up with in other to remain competitive. According to Adewoye (2007), these environments in which banks and other organizations operate are competitive, complex and consist of changing operational conditions. READ MORE

  6. 20. The impact of service quality in customer satisfaction case of "One Bank"

    University essay from Institutionen för teknik och samhälle

    Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
    Keywords : ;

    Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE