Essays about: "service blueprints"

Found 5 essays containing the words service blueprints.

  1. 1. From Plate to Palate: Elevating Customer Experience Management and Satisfaction : A case study of Swedish fine dining restaurants

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Benmakhlouf Sara; Rodrigo Fajardo; [2023]
    Keywords : Fine dining restaurants; customer experience; customer satisfaction; five aspects of a meal model; service blueprints; service clues and messages;

    Abstract : Customer experience is a broad topic that can cover several different branches,fields and industries. Various researchers have done significant work into thetopic, yet it still has gaps of fragmentation and an overall understanding on howto manage it. READ MORE

  3. 2. Poppins : The Service and Interaction Design of Babysitting Service

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Alexander Tofilovski; [2019]
    Keywords : UI; Service Design; Stakeholder mapping; costumer journeys; babysitting; behavioral change;

    Abstract : This master thesis is covering a project that focuses on developing both babysitting services and dog walking services and facilitating them through a mobile application. Only the user interface for the service of babysitting was created because the dog walking service was considered to be less of a complex service, and not add to more to the insights in this project. READ MORE

  4. 3. Developing an Artificially Intelligent Tool for Grief Recovery

    University essay from KTH/Maskinkonstruktion (Inst.)

    Author : Matilda Landström; Nahal Mustafa; [2018]
    Keywords : ;

    Abstract : Artificiell intelligens, AI, har länge ersatt människor i fysiskt tunga och monotona uppgifter och har på senare år tagit sig in allt mer i vår vardag i form av allt från robotdammsugare, assistenter som Apples Siri till riktad reklam i sociala medier. I detta masterexamensarbete undersöks huruvida AI skulle kunna implementeras i mer personliga delar av livet, så som i ensorgebearbetningsprocess och hur ett sådant verktyg skulle se ut. READ MORE

  5. 4. Web-Based Drawing Tool in GWT with Usability Testing and Usability Evaluation

    University essay from Programvara och system; Tekniska högskolan

    Author : Alf Bjelkenstedt; [2014]
    Keywords : GWT; Drawing Tool; Java; Usability; Usability Evaluation; Usability Testing;

    Abstract : On behalf of Inspectera HK AB in Norrköping a web-based drawing tool has been developed in Java, mainlywith the library Google Web Toolkit (GWT). The purpose of this tool is to facilitate both the staff's at Inspecteraand their client's work with different types of drawings such as blueprints for pest control, fire protection andespecially drawings of the company's e-service of self-checks. READ MORE

  6. 5. Quality of Life of Elderly People in Iran : With Sevice Design Approach

    University essay from Linköpings universitet/Institutionen för datavetenskap; Linköpings universitet/Filosofiska fakulteten

    Author : Sonay Ardi; [2012]
    Keywords : Service Design-Quality of Life- Elderly People in Iran;

    Abstract : In the aging world of today, more attentions are grabbed towards studies on elderly. New facilities and technologies are emerged to serve to the elderly, maketheir life easier, better and more useful. READ MORE