Essays about: "service quality in healthcare"

Showing result 26 - 30 of 34 essays containing the words service quality in healthcare.

1. 26. Primary healthcare delivery: an exploratory case study of a "See&Treat" unit

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Jacob Karlsson; Henrik Larsson; [2014]
   Keywords : Primary health care; Service Variety; See Treat; Cellular process;

   Abstract : Primary health care centres (PHCC) and hospital emergency departments (EDs) are the first line of healthcare and the institutions responsible of taking care of the population's primary health care (PHC) needs. PHC treats both acute patients with minor complaints and patients with chronic conditions. READ MORE

3. 27. Can a sports team create love for a City? : a case study of place attachment from a resident perspective

   University essay from Sektionen för hälsa och samhälle

   Author : Merima Hadzimesic; Amanda Oxwall; [2013]
   Keywords : Place marketing; Place attachment; Satisfaction; Service quality; Sports team; Residents;

   Abstract : Purpose The study theoretically examine if satisfaction of a sports team can create place attachment to a city from a residents’ perspective. It empirically tests if this theory can be applied in reality through a case study of a handball team IFK Kristianstad, and Kristianstad city. READ MORE

4. 28. A model to measure and evaluate the quality of service of healthcare systems in a gynecological clinic : A Case Study

   University essay from Institutionen för maskinteknik (MT)

   Author : Çiğdem Mete; Selin Dönmez; [2013]
   Keywords : SERVQUAL; Healthcare; Quality of Service; Gynecological;

   Abstract : In today’s world, there is a strong competition between companies. In this competition environment, it is accepted that one of the most important elements is quality for companies to be differentiated. The company which can produce high quality products or high quality services can survive in this competition. READ MORE

5. 29. Decentralisation; the road to better Quality of Government? A comparative case study of Multan and Larkana, Pakistan

   University essay from Göteborgs universitet/Statsvetenskapliga institutionen

   Author : Aiysha Kanval Varraich; [2012-01-05]
   Keywords : ;

   Abstract : This paper investigates whether an institutional reform such as decentralisation results in improved quality of government (better service delivery and less corruption) to the final users –the citizens and at what expense? In the context of developing states, evidence suggests that decentralisation not only results in aggravating both regional disparities and the capture of local government by local elites. An apt case study is that of Pakistan, where both conditions are present; decentralisation of government took place and the presence of local elites capturing local governments within the smaller cities of the provinces. READ MORE

6. 30. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives

   University essay from Handelshögskolan vid Umeå universitet

   Author : Anna Globenko; Zinaida Sianova; [2012]
   Keywords : Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma;

   Abstract : Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533). Thus, quality management should be an integral part of service organizations’ performance. READ MORE