Essays about: "tools to measure customer satisfaction"

Showing result 1 - 5 of 7 essays containing the words tools to measure customer satisfaction.

  1. 1. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

    University essay from KTH/Fastighetsföretagande och finansiella system

    Author : David Lindström; [2023]
    Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

    Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

  3. 2. Online shopping in different cultures and levels of technologies in relation to Customer Satisfaction: Accra (Ghana) and Stockholm (Sweden).

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Muhammad Sorower Alam; Kwaku Mensah Gavor; [2020]
    Keywords : Customer satisfaction; Online shopping; Culture and Technology; Stockholm; Accra;

    Abstract : Background: This study examines online shopping in different cultures and technologies in relation to customer satisfaction in Stockholm and Accra; a developed city with a developing city respectively. In recent times, the use of the internet has rapidly increased around the globe and with it emerged online shopping as a means employed by which business organizations and individual sellers and service providers to maximize growth. READ MORE

  4. 3. New Service Development : Energy Efficiency Consultancy Service

    University essay from Akademin för innovation, design och teknik

    Author : Anteneh Gebremeskel; [2011]
    Keywords : New service development; Service; Performance Improvement;

    Abstract : For a longer period of time, manufacturing was the core business activity and hence service has gained lesser attention. However, a time came when manufacturers faced a huge challenge to stay profitable which apparently gave service to get more attention. READ MORE

  5. 4. Changing the Game :  a Pre-Study to Marketing Planning in a Local Squash Club; MBA-thesis in marketing

    University essay from Avdelningen för ekonomi

    Author : Patrik Zackrisson; [2010]
    Keywords : Marketing Plan; SWOT; Competitive Advantage; MIO Matrix Model; Online-Questionnaire; Marketing Strategies; Marketing Planning Process;

    Abstract : Aim: The purpose was to perform a pre-study to marketing planning for a local squash club in Sweden that had difficulties with membership growth and development. This pre-study would provide the squash club with valuable information and a starting point when creating its first marketing plan. READ MORE

  6. 5. How Internet Marketing Tools Influence Customer Relationship Management : An analysis based on webinar

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Wenqin Chen; Lu Bai; [2010]
    Keywords : Internet marketing Tools; Customer Relationship Management; Commitment; Satisfaction; Trust; Webinar; Multiple method;

    Abstract : The purpose of this dissertation is to present how online marketing tools influence customer relationship management (CRM) in a Business to Business (B to B) company. After reviewing the relevant theories, a frame of reference for client relations through the internet is selected from the research of Bauer et al (2002). READ MORE