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Showing result 1 - 5 of 23 essays matching the above criteria.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. Hard to reach energy consumers in Sweden

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Sanna Lundin; [2023]
    Keywords : Energy consumers; hard to reach energy consumers; HTR; policies; behavior; FCM; Energikonsumenter; HTR; politiska åtgärder; FCM; beteende;

    Abstract : The transition towards a sustainable and low-carbon future requires significant changes in energy behaviour among energy consumers. However, the question remains about how, by whom, and what changes are necessary to achieve this transition. READ MORE

  4. 3. Chemical modification of starch in order to get thermoplastic properties

    University essay from KTH/Materialvetenskap

    Author : Emma Hallbert; Elsa Wadman; [2023]
    Keywords : thermoplastic starch; dialdehyde starch; schiff-base; imine chemistry; termoplastisk stärkelse; dialdehydstärkelse; schiffbas; iminkemi;

    Abstract : There are numerous advantages of replacing traditional non-biodegradable synthetic plastics with bio-based plastics. Starch is globally available, cheap, renewable, and biodegradable. However, starch has a poor product performance and is relatively difficult to process, as conventional melt processing techniques cannot be used. READ MORE

  5. 4. The Impact of Data-Sharing Technology on Farmers’ Sustainability Work : a study of Arla’s climate calculation tool

    University essay from SLU/Dept. of Economics

    Author : Annie Emilsson; Martin Fornander; [2023]
    Keywords : Data-sharing; Sustainability; Sustainable Agriculture; Agricultural Data; Arla Foods; Triple Bottom Line; Sustainability Reporting; Benchmarking;

    Abstract : The food industry and agriculture are facing pressure to implement sustainable processes and reduce environmental impact while meeting the needs of a growing population. The European Union has adopted the new Corporate Sustainability Reporting Directive, putting pressure on corporations to adopt more sustainable practises and become more sustainable. READ MORE

  6. 5. Predicting Customer Churn in E-commerce Using Statistical Modeling and Feature Importance Analysis : A Comparison of Random Forest and Logistic Regression Approaches

    University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

    Author : Amanda Rudälv; [2023]
    Keywords : Customer behavior; E-commerce; Churn prediction; Statistical model; Machine learning; Random forest; Logistic regression; Feature importance; Kundbeteende; E-handel; Kundbortfall; Statistisk modell; Maskininlärning; Random forest; Logistisk regression; Variabelsignifikans;

    Abstract : While operating in online markets offers opportunities for expanded assortment and convenience, it also poses challenges such as increased competition and the need to build personal relationships with customers. Customer retention be- comes crucial in maintaining a successful business, emphasizing the importance of understanding customer behavior. READ MORE