Essays about: "IS in Customer relations"

Showing result 16 - 20 of 163 essays containing the words IS in Customer relations.

  1. 16. A Cloud-based Business Process Automation Platform for Customer Interaction : Research, development, integration, deployment and test of a Business Process Automation platform to manage company customer relations through the cloud.

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Nicola Fiorello; [2021]
    Keywords : Business process management; Cloud deployment; Smart customer interaction.; Distribuzione su cloud; Gestione di processi aziendali; Interazione intelligente con i clienti.; Affärsprocesshantering; molndistribution; smart kundinteraktion.;

    Abstract : Customer relationship management is a crucial point of many businesses, and is often characterized by repetitive and monotonous actions carried out by operators. The evolution of technology, in this regard, is leading to a highly multi-channel scenario, where the entire history of interactions between the company and the customer is fragmented across different services and communication tools. READ MORE

  3. 17. Culture Creation in a Semi- Enclosed Environment : The superyacht case

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : MALIN PERKINS; [2021]
    Keywords : Organisational culture; culture creation; semi-enclosed environment; superyacht; Organisationskultur; kulturskapande; halvslutna miljöer; superyacht;

    Abstract : Organisational culture is a construct for conceptualising the way people experience and describe their work setting, and can be linked to organisational benefits and employee well-being. Researchers suggest that culture is created through group dynamics and interactions over time, the influence of surrounding environment and the founders of the organisation. READ MORE

  4. 18. The relations between CRM, BPM, and IT : A study done on Swedish SMEs

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Velija Povlakic; [2021]
    Keywords : CIM; ITK; SEM;

    Abstract : Background SMEs are the backbone of the economies across the world, and the different markets they function in have been globalized in recent years. This has resulted even greater demands on SMEs different capabilities to give them the competitive edge they need to stay in front of competition. READ MORE

  5. 19. The future of Salesforce motivation in the B2B security-sector market : What we can learn from the Covid-19 pandemic

    University essay from Umeå universitet/Företagsekonomi

    Author : Anton Lundbäck; Mathias Särkimukka; [2021]
    Keywords : Salesforce; motivation; Covid-19; pandemic; security sector; B2B;

    Abstract : The Covid-19 pandemic has changed the way of working for employees and companies around the world. An important part of an organization is the salesforce since they are building relations with customers and making sales. READ MORE

  6. 20. Client Relations on the Digital Workplace : A case study on how the consultant-client relationship is affected by remote work during Covid-19

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : SAMANTHA SIETSES; FERIDE DIKME; [2021]
    Keywords : Remote Working; Customer Relations; Consultant-Client Relationship; Digital Workplace; Covid-19; Distansarbete; Kundrelationer; Konsultrelationer; Digital arbetsplats; Covid-19;

    Abstract : During the Covid-19 pandemic, employees all over the world were forced to work from home, meaning that consultants no longer could work physically present with their clients. As the consultant-client relationship is incredibly important for management consulting firms, it is interesting to investigate how these relationships have been impacted by the change and what the implications are for collaboration and performance. READ MORE