Essays about: "IS in Customer relations"

Showing result 11 - 15 of 163 essays containing the words IS in Customer relations.

  1. 11. How to gain and retain customers : a case study of how the daily work with CRM and e-CRM unfolds amongst large-scale firms in a contingent environment

    University essay from SLU/Dept. of Economics

    Author : Aran Candil Sulayman; David Hartman; [2022]
    Keywords : CRM; e-CRM; contingency theory; digitalization and performance; large-scale firms;

    Abstract : It has become increasingly important in the last decade to stay on top of the rapid digitalization, which has made efficient management of customer relationships increasingly essential for firms to implement within their business process. This has led to Customer Relationship Management (CRM) and the digital extension of it, electronic Customer Relationship Management (e-CRM) becoming cornerstones to the daily operations of many large-scale firms. READ MORE

  3. 12. A hermeneutic study on the perception of responsibility within Banking

    University essay from Malmö universitet/Institutionen för Urbana Studier (US)

    Author : Samanta Morais; [2022]
    Keywords : responsibility; banking; hermeneutics; subjectivity; storytelling; power relations;

    Abstract : This thesis explores how those relating to banking institutions engage with, and experience responsibility throughout their daily interaction with these institutional environments. The proposed thesis’ research question is What is responsibility in banking?. READ MORE

  4. 13. Digital Laboratories of Tomorrow : Exploring and solving the challenges that protocol-driven laboratories face when digitally transforming

    University essay from Linköpings universitet/Industriell ekonomi

    Author : Victor Ullsten Granlund; Isak Johansson; [2022]
    Keywords : Digitalization; Digital Transformation; Business Model; Business Model Canvas; Laboratories; Solutions; Challenges; Culture; Strategy; Value Creation; People Skills; Relations; Security Regulations; Technology; Governance Structure; Leadership; Case Study;

    Abstract : Digitalization, fueled by the innovation of new technologies and new ways of operating, is disrupting both society and business. This includes laboratories, where new technologies alter the way business can be made, thus requiring changes in key business elements such as corporate strategy, business model and organizational structure. READ MORE

  5. 14. From Product to Service – The Customer Value of Servitization - A study examining the potential customer value of servitization of the indoor climate

    University essay from Göteborgs universitet/Graduate School

    Author : Constance Ekström Skeppstedt; Clara-Beatha Björck; [2021-07-07]
    Keywords : Servitization; Product-Service Systems; Indoor Air Quality; Indoor Climate; HVAC-R Industry; Customer Value; Property Owners;

    Abstract : In an environment that constantly changes and with increasing competition, firms struggle to stay competitive. To be able to compete, firms have to differentiate. One way to do so is through servitization. By offering customers services instead of products, firms can improve their offering to customers by increased customization. READ MORE

  6. 15. How the Covid-19 pandemic has affected the leadership and the direction of the organization

    University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

    Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
    Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

    Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE